Claims Advocate
3 weeks ago
Claims Advocate
- London, GB
June 30, 2023
The role is based in the Claims Advocacy team of the Global Aviation & Space division.
**The Role**
- Personally accountable for Key Client Outcomes including Claims paid as contract within reasonable time
- Ensure the prompt resolution of market-related loss issues and queries
- Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion
- Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
- Oversight of Claims that are uploaded onto ECF for the London market and managed via that process
- Negotiate appropriate claims authorities and claims funds with insurers / reinsurers
- Overseeing immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required
- Negotiate claims settlements with insurers / reinsurers, based on market knowledge, in order to minimise client loss (leading on contentious claims and with due regard to consequential loss)
- In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate
- Travel as required (catastrophe losses, claims reviews or marketing)
- Support Sales team in conjunction with Claims Handlers by overseeing accurate and updated renewal information
- Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base
- Provide input on corrective action required to enhance process performance across Claims areas
- Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
- Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client’s best interests
**The Requirements**
- Preferably with relevant professional qualification e.g. (ACII/FCII/CILA) or equivalent
- Strong skills in problem solving, planning and negotiation
- High levels of business and financial acumen with an understanding of company strategy and change management
- Proven track record of delivering solutions to complex claim issues
- Excellent stakeholder management skills with the ability to influence within a matrix environment
- Strong facilitation skills - able to use inclusive and collaborative styles to manage ambiguity and gain agreement
- Strong communication, negotiation and influencing skills
- Ability to act as an ambassador for the Company
**At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
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