Customer Service Representative

4 days ago


Kingston upon Thames, United Kingdom Foundever Full time

**The Role**

Are you passionate about **customer service**? We have an exciting role here at Foundever working for a major ticketing company that connects fans with hot tickets to top live events for Sports, Music, and more This is an exciting new opportunity for someone who is a problem solver, quick thinking and can thrive in a busy role.

As a Customer support agent we require someone who is dedicated to providing excellent customer service for AXS. AXS is a major ticketing company that connects fans with hot tickets to top live events for Sports, Music, and more You will be responsible for communicating with customers, ensuring their queries are answered and any issues with their tickets or events are resolved. You will also be handling any issues and complaints about their events via different channels; live chat and calls.

You will be responsible for delivering a high level of customer service to new and existing customers.

**The Perks**
- Paid training
- Growth & training programs - 93% of our management roles are filled internally
- Company events
- Monthly staff competitions
- Casual dress code
- Referral programme
- 5 minute walk from Kingston station & bus stop
- Performance incentives

**Job Sumary**

**Key Details**
- **Salary**: £21,450.00 year - Monthly paid
- **Schedule**: This position is working any 5 out of 7 days a week, 37.5 per week - Monday - Friday 08.00 - 17.30; Saturday - Sunday - 9.00 - 17h30
- **Contract length**: 37.5 hrs p/w - Permanent
- **Training**: Training onsite - 1 week, Monday to Friday 9am-5.30pm
- **Production**: After training, onsite for 4 weeks, assess options to WFH, this will depend on how the performance and attendance is. It will be on a Hybrid model ONLY with 2 days home and 3 in office
- **Expected start date**: 26.02.2024



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