Assessments and External Delivery Administrator
1 month ago
**Chartered Institute of Arbitrators**
**Overview**
CIArb is passionate about promoting a harmonious society, helping people and organisations avoid, manage and resolve conflict through our global network of over 18,000 members. We are the leading global professional membership organisation representing the interests of alternative dispute practitioners worldwide. As a not-for-profit, UK registered charity, CIArb works in the public interest through an international network of 42 branches.
**Job Purpose**:
The Assessments and External Delivery Administrator will assist the Assessments and External Delivery Manager in ensuring that all courses at Ciarb branches and partners are delivered in accordance with Ciarb quality standards. Furthermore, they will support with centralised assessments, ensuring that they are delivered timely and effectively.
**Key Responsibilities**:
- Responsible for branches/partners courses and centralised assessments set up and enrolments on the CRM and LMS
- Raise purchase orders relating to services provided by faculty as well as RCP, partners, and branches invoices
- Work with the Quality team to maintain an up-to-date record of all courses and assessments data, including finance data and assessments pass rates on relevant platforms plus assist with reporting against relevant KPIs
- Manage the creation of results sheets, certificates and uploading of results to the CRM
- Assist the Assessments and External Delivery Manager with the delivery of Ciarb membership courses for Branches and Partners and set up facilities to deliver courses when required (weekend attendance is sometimes required)
- Assist the Assessments and External Delivery Manager to ensure customers progress across pathways and membership levels
**Requirements**:
**Experience**:
- Strong attention to detail;
- IT literate and experience of using MS Office (including Word, Excel and Outlook) and databases
- Ability to manage multiple projects adhering to logistics, timescales and deadlines;
- Ability to work both independently and as part of a team;
- Excellent written and verbal communication skills in the English language;
- Professional and robust customer service skills;
- Strong organisational skills;
- Self-motivation and initiative;
- Professionalism and good humour in developing positive working relationships;
- Professional business appearance at all times
**Desirable**:
- Experience of working in the educational environment, particularly with respect to course organisation and delivery
- Experience of working in a membership organisation.
- Experience of working in an educational body or training organisation.
- Experience of working in a multi-cultural environment.
- Experience in a customer-facing or client-facing role.
- Experience of Moodle and other educational systems
- Knowledge of a second language
**Summary of Benefits**:
- 25 days’ holidays per annum plus UK bank holidays and additional time off between Christmas and New Year
- Generous Pension Scheme (from day 1 of joining)
- Life Assurance
- Season ticket loan
- Cycle to work scheme
- PerkBox (employee money saving platform)
- Gym/Fitness scheme
- Flexible working hours - core hours
- EAP (Employee Assistance Program)
- Wellness and Social incentives e.g. Christmas party, summer party, International day, Charity events
- Financial Wellbeing seminars and access to e-portal
- Learning and Development opportunities
- Enhanced Family policies
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00 per year
**Benefits**:
- Company events
- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Ability to Commute:
- London (preferred)
Work Location: Hybrid remote in London
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