Customer Service Executive

1 week ago


Abingdon, United Kingdom The Recruitment Group Full time

The Recruitment Group is hiring

We require a committed and experienced **Customer Service Advisor** to work for our well established client based in Abingdon, Oxfordshire

**Salary**: £24,000 - £26,000

Location: Abingdon, Oxfordshire

Hours: 37.5 per week - lots of flexibility including a 4-day working week.

Start Date: ASAP

**Benefits**:

- Generous employer pension; up to 8% matched contribution
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
- Unlimited access to LinkedIn Learning
- Health & Wellbeing initiatives and company funded social events
- Quarterly bonus scheme

**About the role**:
As **Customer Service Advisor,** your duties will be:

- Delivering exceptional service to customers over many platforms.
- Taking ownership of executive level complaints
- Liaising with various stakeholders around the business
- Prompt and appropriate resolutions to queries
- Supporting the wider team by providing analysis and feedback

**About you**:

- Proactive and positive attitude with the ability to work as part of a team
- Knowledge of Microsoft Office 365, in particular; Outlook, Excel, Word.
- Exceptional verbal and written communication skills.
- Expertise in complaints handling with the ability to remain positive and turn negative situations around.
- Excellent time-management skills, with the ability to work under pressure
- Experience of coaching and training peers

**The details**:
This is a permanent role.

Customer service team operates Monday to Friday 8am to 8pm and weekends 10am to 5pm. Hour pattern to be discussed at interview stage

We wish you the best of luck in your job search

If you would like to know how we will store and process your data, please visit us online at 'The Recruitment Group' to read our GDPR Data Protection Statement.



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