Customer Service Advisor

3 weeks ago

Lisburn, United Kingdom Danske Bank Full time

**Customer Service Advisor - Across our Branch and Customer Direct network**

**Personal Banking
**_Why you’ll want to work with us: _**

We are Northern Ireland’s leading bank and our multi award winning Personal Banking teams are looking for new Customer Advisors. We don’t like to boast... but we have been voted Northern Ireland’s In-House Contact Centre of the Year, and Best Customer Engagement and People Engagement Teams and we would love you to help us win more awards We aren’t just your run of the mill branch and contact centre teams, we are a community and pride ourselves on our strong team culture. Not only are we are renowned for delivering outstanding customer service, but we are passionate about giving back to our communities through volunteering, we have raised over £100k with our charity partnership, AWARE NI and we have a long history of supporting local sporting talent through Danske Bank Ulster Schools’ GAA, Ulster Schools Rugby.

No wonder we are recognised as one of Northern Ireland’s top ten Best Companies to Work for. So if you share our values and enthusiasm and all of what we stand for resonates with you, then you will find a home in our Personal Banking teams.

**_Why you’ll want apply.. _**

The reason we want you to join us is that around 20% of our teams have been promoted or moved into new jobs internally in the last year
- making space for some new team members

We are looking for Customer Advisors in our Branches and Contact Centre, Customer Direct. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then we would love to hear from you. Just decide if you prefer helping our customers via the phone or face to face.

**Customer Direct - helping our customer via the phone**

We are recruiting for our Contact Centre in Killeaton, Dunmurry. Once you are fully competent within your role, you’ll be able to work remotely for up to 3 days per week. For the first 12 months your typical work pattern will be between 8.00am & 6.00pm, based on your preference, with only one evening every 3 weeks - normally until 8pm. You’ll also work one Saturday every 4 weeks and then you can take a day off during the week instead bliss. We don’t ask you to work on a Sunday but if you volunteer to do so, then we will pay you double time. Same for Bank Holidays - if you volunteer to work you will be paid double time also. It’s a great way to boost your income

**Branch - helping our customers face to face**

We have 28 branches across Northern Ireland, we are recruiting for the below branches:

- Fermanagh & South Tyrone

Dungannon,
- North East

Ballymena, Magherafelt, Antrim
- North West

Altnagelvin, Shipquay, Coleraine

Our branch working hours are 9-5pm Mon-Fri and Saturday 9.15-12.45 (requirement to work only one in seven but when you do, you’ll get a half day off during the week)

As a Customer Service Advisor, irrespective of where you work, you will handle customer’s day to day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, basically delivering that outstanding customer service we are famous for

**What we can offer you...**

We take your training and upskilling seriously - we want you to be successful and you’ll automatically be entered into a career pathway with the ability to be promoted within 9 months and increase salary along the way

Within Personal Banking there are various career paths, whether it be progressing into our business or digital teams or even our customer meetings team. There are also opportunities to move into our Mortgage Team, or Risk and Operations and even into Private Banking. Irrespective, there’s lots of opportunity for progression for everyone

Whether you want to work in our Branches or Customer Direct, you’ll train together. Our bespoke training programme ensures our new colleagues come together for the first week of their training at our Head Office in Belfast. You’ll then complete further training all in a supportive, safe and collaborative environment.

We think we are a pretty cool place to work, with a collaborative and fun culture. We pride ourselves on being a truly inclusive team - everyone is welcome We want our talent to come from a variety of backgrounds, not because it’s the right thing to do but because it makes us stronger. After all, our customers come from all walks of life, so should our colleagues.

Obviously our branch colleagues interact with customers on a face to face basis but we still offer flexibility that works with your life. If you want to work part time, we can offer that provided you are able to work at least 21 hours a week after training (training is full time 35 hours per week).

In Customer Direct we offer flexible working patterns between the hours of 08:00 and 20:00, so we aren’t your typical contact centre

Along with our Ki

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