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Shop Support Advisor

4 months ago

Newcastle upon Tyne, United Kingdom Greggs Full time

About the role
- This is a full-time role (35 hours per week) however flexibility in this will be considered
- We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
- The base location for this role is **_Quorum Business Park, Newcastle_**

What you'll do
As Shop Support Advisor you’ll be providing our shop teams with a first-rate support service, always putting our customers at the heart of everything we do. This will include:

- Acting as part of a central point of contact hub for all operational issues received from shop teams by the phone or via our online systems
- Providing notifications and updates for events such as product shortages, system issues and short date codes
- Helping to create an enthusiastic and positive culture focused on driving up service levels and tackling the root cause of issues
- Following provided scripts and guidance and contributing to improving escalation routes
- Supporting the retail team with crisis management and emergency responses such as amending shop trading times and carrying out aspects of the product withdrawal process

About you
You will fit right into this role if you can demonstrate:

- That you are a strong team player, able to build good working relationships at all levels
- A proven ability to provide excellence in customer service
- Experience of, and the ability to multi-task and work with multiple priorities calmly and at pace
- Excellent written and verbal communication skills, with a warm and friendly approach
- IT skills including Microsoft 365; SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
- Previous retail experience would be beneficial
- Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together
- Are supportive of an inclusive culture - recognising and valuing that difference is good
- Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey

About Greggs
Here at Greggs, we love what we do, and we have fun What makes Greggs so special is our culture - the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.

Vacancy Information
We have a fantastic opportunity to join the Shop Support team at Greggs as a Shop Support Advisor.

We can offer you:

- Competitive pay
- 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
- Colleague discount, up to 50% off our own-produced products
- Paid breaks
- Free hot drinks while on a shift break
- Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
- Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
- Career progression and learning and development
- Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
- Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
- A company who cares about our communities; the environment and being a better business Click here to read about The Greggs Pledge
- Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another