Head of Equity Operations

4 months ago

Chiswick, United Kingdom Starbucks Full time

We are looking for a Head of Equity Operations to join our team here at Starbucks UK. A place where you are valued, challenged, and inspired. Where your voice is brewed into everything we do. At Starbucks, we are all about you.

This pivotal role is centred on championing hospitality excellence within Starbucks' company-operated stores across the UK. The Head of Equity Operations will drive the brand's mission of delivering outstanding customer service, fostering community connections, and ensuring operational excellence with a focus on sustainability and local market engagement. This leader will embody Starbucks' principles, prioritizing the creation of a welcoming, inclusive environment for all customers and partners.

We will look to you to bring your experience in the following:

- Lead with a hospitality-first mindset, ensuring all stores deliver an exceptional Starbucks Experience that is consistent, personalized, and exceeds customer expectations. Implement initiatives to elevate the customer service model, focusing on training, development, and customer feedback
- Implement and monitor KPIs around customer satisfaction, operational cost efficiency, revenue growth, and sustainability goals
- Develop leadership within the team to ensure a robust pipeline of talent and succession planning within the retail operations function
- Cultivate a forward-thinking approach within the team. Leading through change with a focus on future opportunities in the retail landscape
- Ensure all operations adhere to local and international laws, including health and safety standards, employment practices, and environmental regulations. Drive sustainability initiatives and maintain operational efficiency that aligns with Starbucks’ global standards and local requirements
- Contribute to the development of the UK Annual Operating Plan and quarterly forecast updates working in partnership with other functional leaders
- Work with the functional leaders to set a collaborative and aligned approach for the rollout of UK activities, and provides insight and decision making for improvements in trading performance and business KPIs. Supports the prioritisation and communication of targeted activity to improve performance
- Build strong relationships with internal and external stakeholders, including local communities, suppliers, UK and EMEA teams

The best part about this role is that no two days are ever the same Working as our Head of Equity Operations you will have the following skills and experience:

- Minimum of 3 years’ experience in a retail/beverage environment is essential, with a preference for experience in environments similar to Starbucks' operational scale and complexity
- Adaptable to working flexible hours, including weekends and evenings, to align with business needs and store operations
- A passion for delivering high-quality customer experiences and a deep understanding of hospitality principles
- Excellent interpersonal skills, with the ability to manage and develop relationships with an array of stakeholders
- Strong organizational and problem-solving skills, with a track record of driving improvements in customer satisfaction and operational performance
- A collaborative leader who values diversity, inclusivity, and team development
- Resourceful, adaptable, and innovative, with a keen eye for identifying opportunities to enhance the Starbucks brand and customer experience

In return, we will offer you a competitive salary and benefits that include:

- 25 days (about 3 and a half weeks) holiday a year (plus Bank Holidays)
- Flexible benefits - in addition to the benefits listed here we will also provide you with an additional 4% to allow you to select the benefits that suit you
- Life assurance and private medical insurance for yourself
- Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- Free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Subscription to Headspace
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
- Bean stock options for all partners (own part of Starbucks)
- A free 24/7 Employee Assistance Programme available to you and your family

So, if you are looking for a new opportunity, with us you will be welcomed, you will be challenged, you will be inspired. Here you will be heard. Because here, you are a part of it all. Here you belong. Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression. _Do you know someone who

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