Customer Relations Advisor
2 weeks ago
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
**What You'll Bring**:
We’re looking for a Customer Relations Advisor to join our growing Customer Relations & Consumer Services team.
**Day to Day You’ll Be**:
- Proactively managing a caseload of consumer complaints, you’ll work with all the relevant internal and external customers to bring the complaint to a mutually agreeable close.
- Support with compiling information for consumer Data Subject Access Requests (DSAR).
- Ensure quality assurance and accurate MI reporting.
- Reviewing any 'potential complaints' catalogued in the system by Customer Services. The flagged cases will need to be manually review by a complaints expert to ascertain if they need to be worked as a complaint or placed back into the customer services work queues.
- Working closely with the customer relations team as one day per week you’ll be on the front line dealing with queries as they come in from consumers and clients.
**Essential Skills & Experience**:
- Great communication skills, you’ll be able to empathise with the consumer and guide the conversation into calmer waters
- An ability to manage multiple cases effectively, you’ll be able to plan and prioritise your day and adapt to sudden changes easily.
**Desirable Skills & Experience**:
- Any experience of dealing with financial services complaints and liaising with the ICO and/or Financial Ombudsman Service would be great to see, however full training will be given.
**Impact You'll Make**:
**What’s In It For you?**
At TransUnion you will be joining a friendly, forward thinking global business.
We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
- 26 days’ annual leave + bank holidays (increasing with service)
- Global paid wellness days off + a bonus day off to celebrate your birthday
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
- Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart
**TransUnion - a place to grow**:
**Interview & Hiring Process**
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.
**Reasonable Adjustments**
**#LI-Remote**
**Find out more about Life At TU UK**:
TransUnion Job Title
Analyst, Consumer Operations Support
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