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Service Advisor

3 months ago

Peterborough, United Kingdom Smiths Motor Group Full time

We are looking to recruit a full-time service advisor for our busy service department at Smiths Nissan in Peterborough.

This is a key role, being on the front line of delivering industry-leading standards of customer care and satisfaction.

**Salary**:Up to £34,000 OTE (per year).

**Working Hours**:8am to 6pm Monday to Friday. **No weekends**

**Key Duties**
- Ensure the highest level of customer care and satisfaction.
- Provide estimates to customers and book in scheduled service and repair work.
- Check-in vehicles when they arrive with us and check them out when work is completed.
- Record customer requests accurately and ensure these are communicated clearly to the workshop.
- Keep customers informed and up to date at every stage while their vehicle is in our care, advise of completion times, any delays, and quickly respond to any questions or queries.
- Prioritise effectively to ensure that customers whose vehicles may need extra work are contacted in a timely manner and advised on a recommended course of action.
- Create invoices for work carried out.
- Complete paperwork accurately and in a timely manner.
- Maintain the customer database to ensure all information contained within it is accurate.
- Maximise service department’s profitability using professional sales techniques.
- Ensure customers are aware of all available workshop services.
- Plan and manage time effectively to ensure all tasks are achieved.
- Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers, and external representatives.

**Who We’re Looking For**
- **Experience working in the motor trade industry.**:

- **Previous experience working in a similar role with knowledge of CDK Autoline/Kerridge is beneficial.**:

- Excellent written and verbal communication skills.
- The ability to remain professional, calm, and positive at all times.
- A proactive mindset and a willingness to work flexibly.
- A strong belief in the importance of providing excellent customer service.
- Outstanding organisation and time management skills with the ability to work to deadlines.
- A smart and well-presented appearance.

**Employee Benefits**

As well as a competitive salary package, you will also benefit from:

- 25 days paid holiday per year, plus all bank holidays,
- Employer pension contributions,
- Staff discount for yourself and your family on brand-new cars,
- Additional discounts on a range of other products and services, from holidays to high-street shopping,
- Life insurance,
- Access to an independent and confidential counselling service,
- Training & development opportunities.

The mental well-being of our team is very important to us, which is why we have invested in a fully-confidential support line. Available 24 hours a day 7 days a week, a trained advisor is always on-hand should you need help, advice, or just someone to talk to.

**A Bit About Us**

We pride ourselves on offering the highest levels of customer service, providing a friendly and personal experience to all our customers both new and old. We a part of Smiths Motor Group, which has been owned and run by the same family for over 80 years.

We have represented the Nissan brand since 2003 and the dealership has developed an enviable reputation for high levels of customer satisfaction and customer retention.

The satisfaction of our team is just as important as that of our customers and we strive to make Smiths an enjoyable place to work. We offer genuinely useful employee benefits, organise staff social events so you can spend time with your colleagues away from work if you wish, and our management teams operate an open-door policy should you wish to discuss any issues you may have, both inside and outside of work.

Nissan is one of the most innovative vehicle manufacturers in the world, allowing you to work with a range of models at the leading edge of automotive design, from the 100% electric Nissan LEAF to the big-selling Nissan Qashqai.

We look forward to welcoming you to the Smiths Motor Group family.

**Job Types**: Full-time, Permanent

**Salary**: Up to £34,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Nissan Service Advisor (04-2024)