Medical Receptionist

**We're hiring**

BARDOC are recruiting a Medical Receptionist to work at Whitworth Medical Centre.

**BARDOC: Doctors on Call**

Set up in 1996 as the Preferred Provider of GP Out of Hours Services, BARDOC has evolved into a leader of delivering a diverse range of 24/7 healthcare services across the North East Sector of Greater Manchester.

Whitworth Medical Centre is a long established, forward thinking and dynamic GP Practice, rated as Good by the CQC. The practice currently serves around 7,000 Patients and is located in Whitworth in Rochdale. The Practice has a strong and dedicated team who work closely together to provide the best in quality healthcare.

In addition, and from our central hub in Bury, we operate across a wide geographical location which encompasses Bolton, Heywood, Middleton, Rochdale, Bury and North Manchester. The service has developed a reputation for innovation and has evolved into a Community Benefit Society which works in partnership with patients and a range of other service providers to deliver high quality patient focused care to the heart of its local communities.

**JOB PURPOSE**

The main purpose of the post is to provide assistance to the Administrator, GPs and Nurses to ensure the smooth running of the Practice.

**CORE DUTIES AND RESPONSIBILITIES**

This non-exclusive list of duties and responsibilities, which follows, represents the broad range of tasks, which may be required to be undertaken either routinely or periodically.
- Provide a quality reception service, providing an overview of all reception tasks.
- Assist with service provision monitoring.
- Process clinical referrals and general letters from the Clinicians to the appropriate services.
- Process Patient registrations.
- Process repeat prescription requests.
- Check stock levels in consultation rooms (prescriptions, samples, bottles, letters etc.)
- Assist with requests for information relating to patients (medical reports, copy of medical records, general patient reports)
- Take and distribute minutes of meetings when required.
- Chase up hospital departments to gain relevant information required by the Patient or Clinician.
- Check all scanned documents are in the correct patient’s record.
- General office duties.
- Chaperoning.

**CORPORATE RESPONSIBILITY**
- To maintain patient / colleague / third party confidentiality at all times.
- Respect equality, equal opportunity and diversity principles.
- Participate in the overall management of BARDOC.
- Attend meetings and provide reports/presentations as appropriate
- Work closely with colleagues to achieve improvements in the quality and efficiency of patient services.
- Ensure that all BARDOC’s policies and procedures are adhered to and where necessary implement changes to support the operation of BARDOC.
- Work with colleagues to ensure that BARDOC meets all of its corporate responsibilities including finance, waiting times, corporate and clinical governance and health and safety.
- Adhere to the standards laid down in the NHS Code of conduct for Managers and at all times act in a manner that promotes the values of BARDOC.
- Maintain awareness of local and national requirements and standards including NQR’s, NICE guidelines, CQC directives etc.
- Participate in the personal development review process.
- Participate in appropriate Mandatory Training.
- Participate in any internal investigations as required.
- Ensure the preservation of BARDOC’s property and resources.
- Report any adverse incidents as appropriate.
- To work from other locations as requested and appropriate.
- Undertake any other reasonable duties.

**RESPONSIBILITIES SPECIFIC TO THIS POST**
- To work out of hours, as agreed, if required for the needs of the business.

**PERSON SPECIFICATION**

Good standard of education with at least 5 C/GCSE’S or equivalent

**Knowledge**

Detailed knowledge of administration

Computer literate with a working knowledge of Microsoft Office packages

Understanding of confidentiality regulations and protocols

**Experience**

Experience in working within a office environment

Experience of working in a team

Responding to queries and simple problem solving

Setting up and maintaining manual and electronic filing systems

**Skills**

Excellent oral and written communication skills

Good presentational skills

Organised approach

Multi-tasking

Computer literate

Effective interpersonal and influencing skills

**Personal Qualities**

Strong commitment to excellent service provision

Ability to prioritise work

Adaptable to situations

Good communication and interpersonal skills

Honesty and integrity

Commitment to team working

Commitment to the principles of equality and diversity

Self-motivated, pro-active and innovative

Commitment to learning and personal development

**Job Types**: Part-time, Permanent

**Salary**: From £9.90 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Rochdale, OL12 8QS: reliably commute or plan to