Claims Assistant

3 weeks ago


Barnstaple, United Kingdom Accident Compensation Helpline Ltd Full time

**We are seeking a Claims Assistant** to work as part of a small team in modern offices located centrally in Barnstaple.

This is a permanent role.

You will be taking claim enquiries and you should be a good listener, with an understanding and empathetic demeanour.

In addition to handling telephone enquiries, this role also involves updating reports onto our system.

Experience of working to a high degree of accuracy with strong attention to detail is essential.

**SKILLS REQUIRED**

Excellent telephone manner.

Excellent keyboard / touch typing skills.

Excellent written and spoken communication skills.

Excellent numerical skills.

Being able to work accurately is essential.

Sound working knowledge of Microsoft Word and Excel.

Good typing speed.

**EXPERIENCE REQUIRED**

A background in customer services / call centres / sales would be a plus.

**ROLES AND RESPONSIBILITIES**

Dealing with telephone enquiries and entering information onto a computerised claim form.

Administration tasks.

**38.5 hours per week**

**Our office is open 9am - 7pm and our staff work various shifts, so the ability to work flexible hours is required.**

**£12 per hour - Monday to Friday up to 6pm**

**£18 per hour - After 6pm weekdays**

**£18 per hour - Weekends**

**Salary**: £12.00-£18.00 per hour

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (required)

Work Location: One location


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