Gp Receptionist/administrator

3 months ago

Leicester, United Kingdom DHU Healthcare Full time

**Job summary**

This is a great opportunity to be a part of a highly regarded organisation that value every member of the team and invest heavily in staff development and progression.

This post provides a wide range of medical reception and clerical work support. The role requires a good working knowledge of Primary care & Urgent Care, including a computerised clinic system (e.g. SystemOne

**Main duties of the job**
- To lock all doors and cabinets, close all windows and close down the computers at the end of the day, ensuring all patients have left.
- To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner.
- To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager and other staff.
- Comfort call patients if DNA
- To receive and record requests for home visits, following the protocol for this.
- To receive patients, dealing with their enquiries and explaining surgery procedures.
- To make new and follow-up appointments and deal efficiently with appointment bookings.
- To extract patient records as required.
- To check daily mail, extract and file any other relevant documents.
- To summarise patient records, following protocol.
- To undertake all aspects of data entry.
- To type outgoing correspondence.
- To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on

**About us**

DHU Health Care is an ever-growing, innovative organisation, providing high level clinical care for a variety of communities within an expanding geographical area. DHU Health Care Urgent Care delivers and develops first class services specialising in Integrated Primary and Community Urgent Care services.

**Job description**

DHU Urgent Care (LLR) CIC is a non-profit making provider of urgent care and out of hours services within Leicester, Leicestershire and Rutland (LLR), a population of just over one million.

This post provides reception support to clinical staff and Patients. The role requires a good working knowledge of reception duties preferably in a medical setting but not essential.
- A good level of Information Technology skills required as the service uses a computerised clinic system (e.g. SystmOne).
- A commitment to a quality service and excellence in all that DHU Health Care CIC undertakes are integral to the role and the development of the service.
- The post holder will participate in promoting and advancing DHU Health Care CIC.

**Key Success Measures**

Caring & Compassion - We will actively listen to understand and empathise with others, with a desire support both patients and colleagues.

Always Professional - We will be accountable for consistently delivering high quality healthcare for our patients

Respect & Dignity - We will actively listen to each other and our patients to answer their concerns or questions. We will maintain and respect patients dignity and must ensure it is never compromised.

Everyone Matters - We will actively encourage feedback from both patients and colleagues to continually improve our service, ensure everyone has an opportunity to have their voice heard, and everyone has an opportunity to further develop their skills and competencies.

**Key Areas of Responsibility & Accountability**
- Depending on your base location there is a requirement to open and close the doors of the Hub in readiness for the clinicians starting their shifts.
- To make ready the reception area to receive patients from first appointment time reporting any issues to the relevant person.
- The reception area needs to be cleaned in accordance with the reception checklist and any resources need to be stocked ready for patient care. I.e. Urine sample pots.
- The Computer in reception and in each Consultation room needs to be turned on and ready for patient appointments.
- Each Consultation room needs to be cleaned in accordance with the Clinic room checklist and any resources need to be stocked ready for patient care. I.e. Examination couch ready and ensure there is enough couch roll for the shift.
- The Clinician equipment box and trolley needs to be checked and each Clinician will need to sign the equipment out. When Clinician has finished shift the box needs to be checked for all equipment and the Clinician and receptionist needs to sign to confirm all equipment returned.
- Prescriptions need to be made available for each prescribing Clinician.
- All PPE needs to be restocked and made available on trolleys ready for each Clinician
- Emergency equipment i.e. Resus bag, DE fib is to be collected from the store room and placed in an accessible place for all Clinicians.
- To comply with all Infection Control guidelines and ensure that the 3 hour touch point cleaning is carried out and recorded in the checklist
- To undertake reception duties

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