Care Coordinator

6 months ago

Thornaby on Tees, United Kingdom The Five Lamps Organisation Full time

**Location**:Based at Head Office, Five Lamps, Eldon Street however this post will require working across a range of sites including Parkside Court Extra Care Scheme

**Hours**:45 hours per week including evening and weekend work

**Responsible to**:Registered Manager

**Salary Scale**:£31,221 per annum (pro-rata) - plus overnight payments at £25 per night

**Contract Period**: Temporary (9 months maternity cover)

**Job Purpose**:To provide high quality coordination of homecare services that support the rights of customers to live the lives they choose as far as they are able.

**Key responsibility**

Efficiently coordinate the day to day running of the business. Allocate resources and monitor performance to deliver high quality homecare to customers within budget.

**Duties and specific responsibilities**

**Manage the safety and quality of the business**

**- **Responsible for the planning and implementation of rosters, using an electronic rostering system to deliver timely services to customers, allocating workload accordingly to Care Assistants including arranging cover due to sickness/annual leave etc.

**.** To be the first point of contact for employees, customers and their families

**- **Ensure customers receive continuity of care by ensuring (where practical) they have the same Care Assistant visit them. You will be responsible for ensuring that the customer knows who their personal care team are.

- Ensure all emergency out of hours issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent

- To work alongside the Health & Social Care Manager to agree and achieve growth targets for your delegated area.

**. **To work in partnership with other professionals, customers and their families to enable the customer to remain in their own home

**- **To attend review meetings, as required, to ensure assessed needs of customers are understood

**. **To support the Health & Social Care Manager in CQC and Local Authority inspections

- To follow all relevant statutory policy, codes of practice and procedure guidelines associated with the operation of the service

- Deputise for the Health & Social Care Manager as and when required
- To ensure the maintenance of adequate and appropriate records, key performance indictors and information systems in respect of finance, customers and the work place as required by Senior Management Team, Care Quality Commission, Commissioners and Internal Audit
- To take reasonable care of your own health and safety and cooperate with Senior Management Team, so far as necessary, to enable compliance with health and safety rules and legislative requirements
- To take part in the On Call rota covering 13 weekends on-call per year, and one weekday evening as part of a rolling rota. This includes over-night on-call for which a separate payment will be made of £25 per night.
- Be prepared to work flexibly to ensure the safe delivery of the service

**Lead and coordinate staff**
- Daily supervision of Care Assistants to ensure care and support is delivered to customers
- Support the Health & Social Care Manager in respect of employee related matters including:

- Information to payroll
- Sickness absence monitoring
- Return to work meetings
- Induction of new employees
- Training and development including NVQs/medication etc

**Provide a good service to customers**
- To undertake customer contact visits to ensure appropriate service delivery
- To ensure that all customers both internal and external, receive a consistently high-quality level of service, commensurate with the standards required by Five Lamps
- Promote the rights of each customer and keep their wishes at the centre of their care and support
- Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support

**- **Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks

**Promote the business**

**- ** Attend external meetings and represent the service in a positive manner

**- **Participate in the growth and development of the business.

**Other Responsibilities**:
**- **To maintain the highest standards of customer confidentiality at all times

- To demonstrate a commitment towards your own continuous personal development

**- **To monitor and maintain quality throughout the different areas of the service in relation to the external quality standards and inspection bodies and organisations

**. **To attend care calls during critical periods when sickness levels are high

**. **To ensure service users receive the highest standards of care

**. **To take reasonable care of your own health

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