Branch Assistant

3 weeks ago

Airdrie, United Kingdom Proximo Full time

Here at **Proximo** we place our Customers and People at the heart of everything we do We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service.

**Our values** are at the **HEART** of everything we do for our Customers:
- Honesty
- Excellence
- Accountability
- Respect
- Teamwork

We are an industry leading specialist vehicle provider, who delivers excellent bespoke solutions to our business partners and end-customers. We are a leading Claims Management and Credit Hire Company based in Chester and we are renowned for the level of service we offer our customers and are proud to be one of the fastest growing brands in our industry with exciting plans for the future

We have an exciting opportunity for an **Branch Assistant ** to join our growing team in **Airdrie**. We offer a culture which is upbeat, fun, work hard, play hard together with a vibrant and positive office working environment. We have award winning teams that promote a customer centric attitude, offering Investors in people **GOLD **standard training and development with great career opportunities.

As an **Investors in People GOLD standard **employer, we don’t just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.

We are looking for customer focussed people who are natural listeners and demonstrate strong empathetic skills when dealing with our customers and take ownership of their calls to deliver an outstanding customer service and meet our customers’ needs through identifying a solution and provision of a suitable replacement hire vehicle.

We are committed to protecting your health and well-being during every step of recruitment and training process and our offices are COVID safe and secure.

If you have the passion, drive and ambition to make a difference and have the following skills, experience and attributes this could be the role for you. **Please see below Key tasks and experience required**:

- Assist the Branch Manager with the preparation of all Hires that are sent through the branch, raising paperwork and actioning bookings on a timely basis.
- Assist with arranging of the delivery of replacement hire vehicles to Clients.
- Liaising with the Proximo branch network to secure suitable vehicles for Clients when applicable
- Assist with updating clients on the progress of their hire
- Assist in arranging timely collections of clients hire vehicles at the least cost to the business.
- Assist with timely reporting of issues regarding collections of vehicles to HO to allow HO to review the file and advise.
- Liaising with the Fleet and Hire team regarding the Local Authorities to arrange plating of taxis to meet the local authority’s regulations
- Checking and inputting driver hours, agency driver hours, expenses, and fuel costs onto in-house computer system on a daily basis
- Updating Client files with relevant information using the bespoke company system
- Assist with keeping of all relevant paperwork for vehicles and hires up to date and accurate
- Assist with accurately recording vehicle damage to vehicles and ensure vehicles are repaired and HO notified to company procedure.
- Ensuring vehicles are maintained to company policies and procedures.
- Assist with switchboard provision to ensure all calls are answered quickly and dealt with accuracy and efficiency
- Dealing with Inbound Post ensuring all items of mail are allocated to the correct job.
- Ensure all mail is posted to Head Office on a Daily Basis.
- Other duties as agreed with Branch Manager as and when required

**Skills Required**:

- Basic Administration Skills
- Excellent Communication Skills
- Knowledge of internal processes, Tracs and Pro Claim

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Airdrie: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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