Universal Credit: Area Transformation Lead

4 months ago

Manchester, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 354224**Salary**:

- £52,412 - £63,517- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DWP - Work and Health Services - Universal Credit**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- For this role you will be based in a Greater Manchester, Cheshire or Merseyside Job Centre or Service Centre location.About the job

**Job summary**:

- The Transformation Lead role is a key strategic role within the Northwest Universal Credit and Universal Credit Review Leadership Team, to successfully lead, co-ordinate and land change in a fast-paced and constantly changing environment.**Job description**:
We are looking for someone who can:

- Impact and influence how and when change is landed in Universal Credit Operations.
- Horizon scan and assess readiness for change, its impact and identify and fill gaps in preparing people for change.
- Tell the story and foster open dialogue around the impact of change and how it fits into the Departments wider change agenda.
- Develop strong stakeholder relationships, connecting stakeholders, encouraging, and influencing collaboration.
- Show exceptional leadership judgement, knowing when to switch from strategic thinking to operational delivery.
- Demonstrate a successful track record of leading and landing change in across a large organisation, with an ability to clearly understand and articulate the impact of change to a range of audiences.

**More about the role**:
You will horizon scan change across the business, not just looking at current changes but the future landscape and assess the Area’s readiness for change and it’s impact. A key part of the role will be to identify and fill the gaps in preparing our people for change, and influencing how and when changes are landed.

It will be through the ability to develop and maintain sound working relationships, by engaging and collaborating with key stakeholders, to co-ordinate, facilitate and lead the development of opportunities and solutions to land change well into the business. You will represent the Area Director to clearly understand and articulate the business implications of landing change well, and drawing out the consequences if it doesn’t.

The Area Transformation Lead is a key player in our business to provide a clear line of site to local operations through regular communications, including great story telling to foster open dialogue about the impact of change, how it fits into the Departments wider change agenda, and what it means for our people delivering our service at the front line.

Part of this will be achieved through the ability to prepare and deliver presentations through a variety of mediums both internally and externally. Also, draft succinct, comprehensive, well informed communication products to a high quality, with clearly defined options and well thought out recommendations for consideration by senior leaders.

In terms of the working location, this job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

**Person specification**:

- Leadership experience that demonstrates your ability to lead and influence change across a large operational delivery area alongside Senior Leadership Teams (Lead Criteria)
- A strong understanding of Universal Credit and the Departments Strategic priorities.
- An ability to assess change impact, develop options and solutions and articulate the impact of change to a range of audiences.
- Experience of designing, implementing and evaluation of change and communication strategies that facilitate a collaborative approach to change across the organisation.
- Ability to build ownership and capability in change leadership across the business at every level.
- Strong stakeholder management skills that through influence result in buy-in, collaboration and effective working relationships to deliver exceptional business outcomes.
- Excellent drafting, briefing and communication skills, with good digital capability to use Office 365 products (Outlook, Share point, PowerPoint, Word, Teams, Excel)
- Well-developed planning and organisation skills, often working to tight deadlines; undert

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