Assurance & Reporting Manager

3 weeks ago

Ipswich, United Kingdom Link Fund Solutions Full time

**Overview**

The individual holding this role has been designated as a Certification Employee for the purposes of the FCA’s Senior Managers and Certification Regime.

To ensure the team deliver an independent, objective and consistent measurement of quality to demonstrate BCMGlobal delivers best in class commercial and residential servicing work.

To foster a culture of continuous improvement within the Servicing functions.

To manage the quality assurance team and the quality control and thematic quality assurance programmes of work.

To manage the customer care team, ensure complaints are investigated thoroughly and that root cause analysis is carried out.

**Key Accountabilities and main responsibilities**

Strategic Focus
- To update and drive the implementation of the Quality Assurance standard and Complaints policy, keeping on top of industry approaches to quality control and implementing improvements where necessary.
- Develop and deliver management information for the clients and Risk Committee
- Monitor effectiveness and fitness for purpose of documented quality controls within the Servicing functions, making recommendations for improved preventative and detective controls where appropriate.

Operational Management
- Line management responsibility and ownership for all aspects of Quality Assurance and Complaints handling
- Responsibility for updating the relevant client packs and presenting of key matters to the relevant client governance meetings
- Worktream lead for Quality Assurance and Complaints Handling workstreams (Consumer Duty)
- Be actively involved in projects as required.
- To be able to organise workload to meet regulatory and operational requirements.
- Ability to organise workload of self in conjunction with the team to meet timescales and deadlines in order to avoid potential problems
- Analysing and recording complaints and issues, recognising and raising any trends identified with the relevant stakeholder(s).
- Recommend enhancements to policies, processes and procedures in all areas of operational servicing.
- Identify, recommend and implement enhancements to processes and procedures
- Manage the team and the distribution of the overall workload

People Leadership
- Evaluate Quality performance of individuals coached to assess if incremental improvement targets have been achieved
- Training team members, carrying out appraisals and 1-1s, dealing with staffing issues within team

Governance & Risk
- Provide Management Information to the Risk Committee, Board and Clients
- Ensure understanding and implementation of relevant regulatory policies

**Experience & Personal Attributes**
- Experience of enforcing and improving quality and standards either through a role within quality control OR People Leadership.
- Experience of managing a complaints handling team
- Technical knowledge of FOS complaint handling standards
- Track record of effective leadership with demonstrable experience in influencing others
- Competent Microsoft Excel.
- Knowledge and understanding of mortgage loan documentation
- Knowledge of the applicable regulations/codes governing the financial services industry
- Effective and coherent communicator both verbal and written
- Full CeMAP Qualification or studying CeMAP Qualification (two modules attained)

  • Site Supervisor/Foreman

    3 weeks ago

    Ipswich, United Kingdom Anglo Technical Recruitment Ltd Full time

    An excellent Freelance opportunity for a Site Supervisor/Foreperson to work on large scale water projects in East Anglia on Amp 7. Our client is looking for an innovative individual to be responsible leading site teams across the region and prioritise health and safety, work involves clean water, pipelines, earthworks, temporary works, pressure testing and...

  • Quality Assurance Engineer

    2 days ago

    Ipswich, United Kingdom Altrad UK, Ireland & Nordics Full time

    Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most trusted and valued support services company – learning from the ingenuity of its 7,250 people in the UK & Ireland, to deliver extraordinary outcomes for its...

  • Quality Assurance Engineer

    1 day ago

    Ipswich, United Kingdom Altrad UK, Ireland & Nordics Full time

    Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Altrad aspires to be the most trusted and valued support services...

  • Quality Assurance Engineer

    2 days ago

    Ipswich, United Kingdom Altrad UK, Ireland & Nordics Full time

    Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most trusted and valued support services company – learning from the ingenuity of its 7,250 people in the UK & Ireland, to deliver extraordinary outcomes for its...

  • Quality Assurance Engineer

    2 days ago

    Ipswich, United Kingdom Altrad UK, Ireland & Nordics Full time

    Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most trusted and valued support services company – learning from the ingenuity of its 7,250 people in the UK & Ireland, to deliver extraordinary outcomes for its...

  • Quality Assurance Engineer

    2 days ago

    Ipswich, United Kingdom Altrad UK, Ireland & Nordics Full time

    Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most trusted and valued support services company – learning from the ingenuity of its 7,250 people in the UK & Ireland, to deliver extraordinary outcomes for its...

  • Quality Assurance Engineer

    2 days ago

    Ipswich, United Kingdom Altrad UK, Ireland & Nordics Full time

    Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most trusted and valued support services company – learning from the ingenuity of its 7,250 people in the UK & Ireland, to deliver extraordinary outcomes for its...

  • Site Supervisor/Foreman

    3 weeks ago

    Ipswich, United Kingdom Anglo Technical Recruitment Ltd Full time

    An excellent Freelance opportunity for a Site Supervisor/Foreperson to work on large scale water projects in East Anglia on Amp 7. Our client is looking for an innovative individual to be responsible leading site teams across the region and prioritise health and safety, work involves clean water, pipelines, earthworks, temporary works, pressure testing and...

  • Quality Assurance Engineer

    2 days ago

    Ipswich, United Kingdom Altrad UK, Ireland & Nordics Full time

    Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most trusted and valued support services company – learning from the ingenuity of its 7,250 people in the UK & Ireland, to deliver extraordinary outcomes for its...

  • Independent Safety or Environment Assurance

    1 month ago

    Ipswich, United Kingdom Defence Equipment & Support Full time

    **Job summary** We are Defence Equipment and Support (DE&S). We make sure the UK military is equipped, supported, and connected, as they protect life at home and overseas. We manage a vast range of complex projects to buy, support and supply vital equipment and services that the Royal Navy, British Army and Royal Air Force need, so they can operate safely...

  • Site Manager

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Anglo Technical Recruitment Ltd Full time

    An excellent Freelance opportunity for a Site Supervisor/Foreperson to work on large scale water projects in East Anglia on Amp 7. Our client is looking for an innovative individual to be responsible leading site teams across the region and prioritise health and safety, work involves clean water, pipelines, earthworks, temporary works, pressure testing and...

  • Financial Reporting Senior

    4 weeks ago

    Ipswich, Suffolk, United Kingdom Hays Full time

    Financial Reporting Senior is required to join a Business Services and Outsourcing team in Ipswich, working with a range of clients from ambitious entrepreneurial SMEs to large multinational groups across East Anglia. Plan delivery of work on your own portfolio; plan bookings and prepare high-quality files for manager review Be proactive in seeking...

  • Financial Reporting Senior

    3 weeks ago

    Ipswich, Suffolk, United Kingdom Hays Senior Finance Full time

    Financial Reporting Senior is required to join a Business Services and Outsourcing team in Ipswich, working with a range of clients from ambitious entrepreneurial SMEs to large multinational groups across East Anglia. Plan delivery of work on your own portfolio; plan bookings and prepare high-quality files for manager review Be proactive in seeking...

  • Warehouse amp Yard Supervisor

    4 weeks ago

    Ipswich, United Kingdom OCU Full time

    OCU Opals is a leading Telecom Engineering& Utilities company dedicated to delivering excellence. Wepride ourselves on a commitment to efficiency reliability andexceptional service to ourcustomers.RoleOverview:We are seeking adedicated and experienced Warehouse and Yard Supervisor to overseeour operations. The ideal candidate will manage and coordinate...

  • Test Assurance Manager

    1 month ago

    Ipswich, Suffolk, United Kingdom C4S Search Ltd Full time

    JOB TITLE: Test Manager - Cyber Assurance LOCATION: Ipswich - Office based SALARY: £70K - £80K WAY OF WORKING: Full time in the office, based in Ipswich THE BUSINESS: C4S are delighted to be representing one of the largest service providers in the UK. There is great potential to build a career with our client and work with a respected and...

  • Quality Assurance Engineer

    2 days ago

    Ipswich, Suffolk, United Kingdom Altrad UK, Ireland & Nordics Full time

    Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most trusted and valued support services company – learning from the ingenuity of its 7,250 people in the UK & Ireland, to deliver extraordinary outcomes for its...

  • Quality Assurance Engineer

    1 day ago

    Ipswich, Suffolk, United Kingdom Altrad UK, Ireland & Nordics Full time

    Job Description Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most trusted and valued support services company – learning from the ingenuity of its 7,250 people in the UK & Ireland, to deliver extraordinary...

  • Site Supervisor/Foreman

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Anglo Technical Recruitment Ltd Full time

    An excellent Freelance opportunity for a Site Supervisor/Foreperson to work on large scale water projects in East Anglia on Amp 7. Our client is looking for an innovative individual to be responsible leading site teams across the region and prioritise health and safety, work involves clean water, pipelines, earthworks, temporary works, pressure testing and...

  • Warehouse amp Yard Operative

    4 weeks ago

    Ipswich, United Kingdom OCU Full time

    Due to rapid growth within the business weare currently recruiting for a Warehouse & Yard Operativeto help with our busy site! At OCU Opals we design build manage andmaintain vital communications infrastructure for every everyday usefor a betterconnected world. We work with major network operatorstechnology vendors and engineering companies to design build...

  • Marketing Manager

    1 month ago

    Ipswich, United Kingdom Reed Marketing & Creative Full time

    **Marketing Manager** **Based in Ipswich, Suffolk** **Full-time/permanent. Mon-Fri 9-5.30pm. Office based (non-hybrid)** **Salary: £30-£40k** **Start Date: ASAP** Due to exceptional growth, I am currently recruiting for a growing local business, who are based centrally to Ipswich. My client is looking to recruit a full time Marketing Manager in order to...