Customer Service Administrator
2 days ago
Customer service estimator - Bath
**Your new company**
you will be working for the UK's leading wall cladding and splashback manufacturer. who are looking to recruit and outgoing, well rounded individual to join their office team in supporting customers through their purchasing journey and beyond. the office isbased in a picturesque village on the outside of Bath.
**Your new role**
In this role you will be the first point of contact for all customers, you will maintain and offer high level customer service at all times, you will be responsible for providing support to customers enquiring or ordering bespoke shower screens or splashbacks.
As the customer service estimator you will be responsible for the following:
- Accurate administration and estimating
- Supporting colleagues with their workload
- Maintain the high levels of customer service the company is known for
- To process orders accurately
- Compliance to the business Health and Safety Policy
- Answer telephone enquiries
- Monitoring & clearing sales inbox
- Process quotes & orders and send samples to prospective customers and existing clients
- Error handling
- Face to face customer service
- Telephone customer service
**What you'll need to succeed**You will need to have experience in customer service & have a real passion for high end customer service, the business has built a reputation offering a top level service to all customers. it is important that you are somebody with great attention to detailas you will be offering support on made to measure bespoke items which can differ day to day.
**Skills**:
- Team player
- Positive, flexible attitude
- Professional manner
- Excellent communication skills
- Computer literate
- Work well under pressure and time constraints
- Meticulous attention to detail
- Problem solver
- Self-motivated and driven
Experience
- Previous experience in the home renovation & building sector is desirable
- Customer service skills essential
**What you'll get in return**This is a fantastic opportunity to work for a supportive successful company who are looking for the right individual to grow this position and be with the company for a long time. this is a permanent position with a starting salary of £20,000 with flexibilityfor someone with more experience.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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