Customer Service Administrator
7 months ago
Customer Services Administrator
**Reports to: Team Leader**
**Main Location: Bath hybrid working 3 days in office 2 days at home**
**Salary: £21,680 + bonus + excellent benefits**
Are you passionate about Customer Service and believe in putting the customer at the heart?
Are you looking for a role that offers the flexibility of working from home, but still being able to
have the office environment and morale needed as well?
Our hybrid working model offers all employees the option to work from home 3 days a week and 2
days in our Bath office.
Our mix of office and home working supports the Novia collaborative culture whilst also enabling
our people to flex where they work
About us
We’re Novia. An award-winning financial technology company based in the heart of beautiful Bath.
Providing Financial Advisers with all the technology, trading capabilities and services they need
- we help them deliver great outcomes for their clients.
Ours is a fast paced, energetic environment where no two days are the same. And as we enter a
new phase of growth, we couldn’t be more excited about the future. So, if you’re looking for
variety, great perks and opportunities at every turn, join us.
About the role
Working alongside other operational teams, it’s down to our Client Services Administration
department to process high volumes of instructions received, completing all work correctly first
time, every time. The team ensure we continue to provide an unbeatable customer service to our
clients.
Join us as a Client Services Administrator and we’ll look to you to deal with any queries and
requests from Financial Adviser firms, and occasionally, their clients. You’ll also be responsible for
accurately processing New Investments and assisting with various administrative aspects of the
Novia platform, across multiple product wrappers.
About you (what we’re looking for)
Working well under pressure and meeting tight deadlines is second nature to you. Able to work
alone and as part of a team, you’ll put your strong attention to detail to good use here - day in,
day out. You’ll also:
Be an excellent communicator
Have a positive can-do attitude and an interest in working in Finance
And if you have relevant experience or a Financial Service qualification - that’s even better but
not essential as all training will be provided.
Rewards and Benefits
Competitive salary.
Hybrid Working (split between home and office).
Discretionary bonus each year.
34 days holiday per calendar year including bank holidays, with the option to purchase or
sell up to 5 additional days per year.
Wellbeing day to use at your discretion such as a birthday, moving house, pamper day.
Supported and encouraged professional development.
Private Medical scheme (single cover that can be increased to FULL Family).
Income protection scheme.
Life assurance scheme.
Group contributory pension scheme.
Interest free season ticket loans for travel costs.
Novia Foundation Day in support of charitable activities.
We encourage internal progression at Novia, with many of our employees going on to
become Team Leaders, Managers, Subject Matter Experts and many more.
We're proud of our company culture at Novia. From rewards and incentives, remote team
socials to fun quizzes, our friendly and welcoming teams at Novia strive to make our
office a great place to work.
Novia Financial is an equal opportunities employer who values a diverse and inclusive
workplace. We recognise that people work in different ways, and we value alternative
viewpoints, celebrate individuality, and foster a culture where everyone can bring their true
everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual
orientation, disabilities, and long-term health conditions.
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