Age Uk Brwf Charity Shop Assistant

5 months ago

Kidderminster, United Kingdom Age UK Bromsgrove, Redditch & Wyre Forest Full time

_**Age UK BRWF is recruiting for an Assistant Manager for a new Charity Shop that it is planning to open in Walter Nash Road, Kidderminster.**_

**JOB DESCRIPTION**

**Job Title**: Charity Shop Assistant Manager

**Responsible to**:Shop Manager and Head of Retail

**Responsible for**:Shop Volunteers

**Location**: Walter Nash Road, Kidderminster, DY11 7BY

**Hours per week**: 19.5 to 26 hours per week (to be discussed at interview)

**Annual leave**:25 days per annum plus bank holidays (pro rata for part time hours)

**Salary**: £ 10.42 per hour

**General Information**:
Age UK Bromsgrove, Redditch and Wyre Forest is a registered charity which provides support and services for the benefit of older people in North Worcestershire. It is a local, independent, non-profit organisation which is governed by a Board of Trustees.

At Age UK Bromsgrove, Redditch & Wyre Forest we pride ourselves in offering a local person-centred service to thousands of people in Bromsgrove, Redditch and
Wyre Forest.

**Our Vision**:

- To make North Worcestershire a better place to grow older

**Our Mission Statement** - Delivering high quality local services and support for the over fifties, promoting independence and wellbeing

**Job Purpose and Role**:
To assist the Shop Manager to ensure the efficient running of a Charity Shop, to enable Age UK Bromsgrove, Redditch & Wyre Forest to raise funds towards services and support for local older people, by maximising sales and ensuring high standards of presentation and customer service. To provide a source of inexpensive second-hand clothing for people in the Bromsgrove, Redditch & Wyre Forest areas, particularly those on limited incomes. The shop will also pass on referrals to Age UK Bromsgrove, Redditch and Wyre Forest offices on request.

**Principle Responsibilities and Duties**:

- To make day to day decisions on behalf of the Shop Manager if absent, to ensure the successful and safe trading operation of the shop
- Ensuring the shop is open six or seven days (depending on area) and is in a clean and pleasant condition, covering in the absence of the Shop Manager.
- To lead and manage the volunteer staff as directed by the Shop Manager and in accordance with Age UK Bromsgrove, Redditch and Wyre Forest Policies.
- Maximise sales by ensuring only high-quality stock is displayed, that goods are displayed in an attractive and presentable manner and take offs are removed daily.
- To work in line with current KPI’s and have quarterly appraisals with Shop Manager to identify any further training needs.
- Ensure that all volunteers are trained in line with Gift Aid requirements, maximising every opportunity to engage customers to meet Gift Aid targets.
- Maintaining a pleasant and friendly atmosphere in the shop at all times, to encourage recruitment of new volunteers at every opportunity.
- Maintaining and updating rotas to ensure volunteers know what their commitment is and that they are not asked to do more than they are able.
- Ensuring the Health and Safety of staff, volunteers and customers at all times in the absence of the Shop Manager.
- Being responsible for the security of the Shop, holding the keys and ensuring that keys are available for the necessary volunteers if not personally, on duty, along with the Shop manager.
- Working with the team and the Shop Manager to ensure all sales opportunities are spotted and agreed targets for sales are achieved, to maximise profit.
- Minimise stock loss through effective management.
- To be responsible for daily takings and ensuring they are banked on adaily basis, with evidence recorded and stored as an audit trail in line withAge UK BRWF policies.
- To achieve weekly sales targets and control weekly shop expenses through effective cost control aligned to budgets. To recognise and implement opportunities for additional income.
- To maximise sales and ensure eBay targets are achieved by sourcing items weekly to send over to the Stourport Hub. Identify items of value (over £15) wrap securely, pack and correctly fill out relevant paperwork.

**Personal Specification**

Essential
- A positive and enthusiastic attitude
- A Good standard of numeracy and literacy
- Flexible attitude adaptable to change
- Experience of managing a diverse group of people
- Able to use own initiative within set parameters
- Commercially aware with an understanding of high street retail
- A good knowledge of high street fashion trends.
- Good I.T skills and experience of Microsoft packages.

Desirable
- Experience of working in a charity shop

**OTHER INFORMATION**
- Age UK Bromsgrove, Redditch & Wyre Forest is committed to equal opportunities, principles and practices
- All staff, in their particular roles & working collaboratively, will be expected to pursue the aims and objectives of Age UK Bromsgrove, Redditch & Wyre Forest set out in the overall strategic plan for the Organisation
- All staff must work within the policies & guidelines adopted by the Organisa

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