Healthcare Assistant

1 month ago

Lincoln, United Kingdom DMC Healthcare Full time

**THE PERSON**

Passionate about contributing to DMCs service development across our Dermatology Service Team and more widely across the organisation, enabling you to be involved in the decisions that affect our care delivery.

Empathetic to patients and a self-motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to peoples lives.

**THE ROLE**

To assist the clinician inrunning the day-to-day operation of dermatology outpatient clinics. To organisethe setup of each clinic ensuring everything is prepared prior to the clinicdate, manage, record and process patients personal data. To support thepatient throughout their care journey.

This role may require you towork across a number of our DMC sites.

**THE LOCATION**
- Grantham & District NHS Trust_
- 101Manthorpe Road, Grantham_
- Lincolnshire NG31 8DG_
- The Sidings Surgery_
- Sleaford Road, Boston_
- Lincolnshire PE21 8EG_
- Skegness Hospital_
- Lincoln Road, Skegness_
- Lincolnshire PE25 2ED_

**JOB RESPONSIBILITIES**
- Core functions, but not limitedto:_

**Organisation & setting up ofclinics**
- Liaise with Referral Management Centre to ensure the appointments arecorrectly scheduled for the clinic
- Ensure the PC/laptop is set up and ready for use
- Manage stock control at each site
- Ensure all other items such as emergency contact lists, patient survey,pathology forms and any other items are in place and ready for use
- Ensure the room is adequately equipped and working for each consultationprior to the clinic starting
- Ensure equipment is cleaned after use
- Ensure daily checklists are completed
- Make the consultant aware of any problems or possible problems during anyclinics
- Alert the consultant and other staff members of any issues of quality andrisk
- Will be required to transport certain equipment to and from clinic locations
- Any other duties as the line manager may decide
- To effectively manage own time, workload and resources
- To undertake training as required including mandatory and statutory training,core skills training and ongoing developmental training

**Assisting in clinics**
- To assist the consultant during the clinic with any reasonable request
- To meet and greet patients in the waiting area and show them through to theconsultation room
- Provide high-level customer service skills with the patient and fullengagement with the clinician
- Assist with minor surgical procedures as required
- Ensure all DMC equipment is put away in the correct storage area at the endof each clinic
- Ensure the room is left clean and tidy once the clinic has finished
- Ensure every patient completes the electronic (or paper) patient survey aftertheir appointment before they leave the clinic
- To use patient electronical records SystmOne /EMIS, in management of patientsand dermatology clinic list
- Communicates with other departments for example, Estates, SuppliesDepartment
- To act as a chaperone in supporting both patients and clinicians duringclinical procedures
- Management of infection control and prevention on site
- Adherence to management of cleaning and decontamination of clinic environment.
- To ensure the management of clinical stock levels through order, storage andstock management

**Contribution to the implementation of services**
- Involvement with local healthcare network visiting GP practices and creatingawareness of DMC Healthcare Services with the objective of increasing referralsand improving patient care and experience
- Adhere to policies and procedures developed for the service, standards andguidance
- Identifying any possible improvements and innovation
- Participate in audit where appropriate
- Use own initiative
- Flexible working approach for the needs of the service
- Adhere to department procedures for the use of supplies and equipment inorder to promote the effective and efficient use of resources.
- Share responsibility for key aspects of housekeeping and stock controldemonstrating a good awareness of cost efficiency and safety.
- Undertakes routine and regular checks on patient trolleys and bed spacesensuring all relevant equipment is clean, in good working order and in-tact andreports faults to managers.
- Performs checks on gas cylinders, replaces if required and escalates anyissues.
- Sometimes works without direct supervision using own initiative within
- Decide when to refer enquiries from the patient, carers and relatives to thesenior management

**Health & Safety**
- To identify any risks involved in work activities and report them to theCommunity Services Manager
- To always adhere to all DMC Healthcare policies and procedures
- To ensure Data Protection is adhered to in every clinic setting
- To report any breaches of policies and procedures to the Community ServicesManager immediately
- Communicates with other departments for example, Estates, SuppliesDepartment
- The post holder is expected to demonstrate and act on the responsibilitiesplaced upon them

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