Lettings Administrator

**Closing date: midnight, 7 April 2023**

**Interview date: 20 April 2023**

**The role**

The purpose of this role is to provide administrative support primarily to the voids and letting process.

**It has the following main responsibilities;**
- Property termination paperwork - accepting and acknowledging terminations ensuring they are valid and obtaining guidance from neighbourhood managers and team managers where appropriate, including liaising with other teams to obtain property photos
- New build handover paperwork - keep track of any changes in completion dates and add the rents onto the computer system once the completion date is confirmed
- Offer advice for how to terminate a tenancy to customers, or next of kin, over the phone or face to face
- Create offers of tenancy in writing and ensure the correct letters are sent out.
- Drawing up tenancy agreements - ensuring the correct tenancy is used, and all other changes relating to the tenancy are accurately recorded
- Management of essential documents such as gas/electrical certificates and EPC’s ensuring they are received from Selwood when the void property becomes ready to let.
- Deal with invoices for works, raise purchase orders
- Manage post/files/keys received for the lettings team ensuring that documents are accurately logged or appropriate areas of the QLX system and distributed to members of the team as required
- Be the main point of contact with our single energy supplier and take responsibility for dealing with the switch over of supply for void properties. Deal with debts on meters, meter faults and removal of meters
- Arrange safety checks including drain downs for long-term voids

**What we need**

For this role you’ll need to have the following skills and experience;
- GCSE or equivalent with a grade C or above in Maths and English
- Experience of administration in an office environment
- Ability to work as part of a team
- Ability to prioritise work
- Good written and verbal communication style
- Self-motivated and committed to Selwood’s values
- Basic DBS check