Technology Team Lead

2 months ago

Luton, United Kingdom TUI Full time

‘Analytics & Data Integration’ is a global, multi-disciplinary team of experts team within Airline IT. We enable TUI airlines to realise the most innovative and reliable data products and provide analytical services for our Airline business.

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

We are looking for a talented and dedicated leader to join the ‘Analytics & Data Integration’ team. **Technology Team Lead** is a key role within the domain and is responsible for a leadership of one cross-functional team and for the delivery of business value in line with business needs and TUI’s strategy. You need a strong track record of genuine delivery accountability in agile environments hands on delivery experience combined with successfully managing multiple initiatives and stakeholders in various situations.

**ABOUT THE JOB**

As a **Technology Team Lead**, your role will see you tackling multiple challenges and working closely with a varied set of stakeholders in various situations every day. You’ll need to be resilient, innovative and engaging in your practices to guide your team to provide technology solutions that result in the best possible digital experiences for our customers. You will need to have an awareness of a range of technologies along with the ability to understand architecture and design of digital systems to effectively lead and support a team of Data Engineers, Data Architects and Data Analysts and other technology professionals.

In this role, your key responsibilities will be to:

- Ensure the people you support that they are growing within their area of expertise, acquiring new skills, doing valuable work, working well together and feeling engaged and supported;
- Act as a servant leader and enabler for your team, helping to develop and maintain delivery plans, timescales, resource requirements, key deliverables/milestones, risks and progress;
- Take responsibility for expansion and further development of agility within your area and the Sub Domain;
- Focus on helping your team to self-organise, and to keep increasing its capabilities and autonomy;
- Identify and actively manage impediments, assuring transparent communication on the progress, the impediments & solutions. You will excel at identifying, de-escalating and resolving conflicts within and between teams;
- In collaboration with the Head of Technology, you will also plan and manage costs of your team and pro-actively look for efficiencies and motivate your team to achieve the objectives agreed for your team/pod and the strategic results for the Sub Domain as a whole. Where relevant, you will also take responsibility for prioritisation of work within technical teams;
- In collaboration with the Scrum Master, you will be responsible (dependent on market jurisdiction rules) for identification and recruitment of new talent into your team, coaching and mentoring existing and new team members and supporting their career development. You will focus on creating a culture of technical excellence, innovation, learning and continuous improvement.

Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.

**ABOUT YOU**
- Passionate about and strong knowledge of agile software delivery practices, delivering business value and driving continuous improvement;
- Proven track record in delivering technical solutions in the area of data & analytics and good understanding of involved processes;
- Experience in developing, promoting and safeguarding operational excellence with agile teams;
- Expertise in practicing servant leadership by helping the teams find solutions themselves and creating the right environment for innovation and psychological safety;
- Mastery of moderation, presentation, visualisation techniques and feedback methods with good influencing skills and the ability to make yourself understood to a wide range of staff including near shore/off shore colleagues or external partners;
- High standard of professional integrity and trustworthiness;
- A true believer that autonomy, empowerment and accountability should be in the teams. Recognises that psychological safety is one of the key factors in creating high performing teams and organisations;
- Experience in leading and coaching others in an international environment, and loves developing and growing people and has a strong track record doing it;
- Great communicator, facilitator and influencer comfortable working with a variety of technology and business stakeholders;
- Able to understand technical concepts and communicate to technical and

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