IT Service Operations Analyst 24/7

2 weeks ago

Southampton, United Kingdom Deerfoot IT Resources Ltd Full time

**IT Service Operations Analyst
Permanent: up to £46k base + £4.6k Shift Allowance + Benefits + Bonus
Hybrid Working Southampton: More WFH, Less On-Site (See below*)
24/7 Shifts (see below* for more info)**

Do you have experience in 24/7 IT Service Operations and are looking for a new role? Deerfoot is working with one of the biggest names in the global financial services market who are seeking a flexible full-time IT Service Operations Analyst to take on thisvaried and critical role.

You will join a multi-skilled IT Service Operations Team whose responsibility is to ensure a fully operational IT service across the company and have an ever-increasing scope of activity supporting critical business services.

**What you can expect to do as a 24/7 IT Service Operations Analyst**
- Major Incident/Problem Management - prioritising work and managing stakeholders
- Maintaining of IT services, such as infrastructure - with the support of specialist IT teams and SMEs
- Support ITIL Service Operations - Incident, Change, Availability and Continuity Management
- Analyse service dashboards to identify and act upon potential service-impacting events
- Manage IT suppliers, third parties, IT stakeholders and business stakeholders
- Provide initial triage services during the night, and conducting out-of-hours maintenance
- Collate, compile, and produce KPI reports, trend reports, post incident reports, etc
- Support service improvement through proactive problem management activities

**Successful applicants for the IT Service Operations Analyst will have a mix of the following**:

- Understanding of and an ability to triage and maintain a broad range of technologies across Infrastructure, Networking, Security, Databases, Applications etc (but you don't need to be a specialist - and training/knowledge sharing is available)
- Prior experience of service operation type roles with involvement in ITIL operations (incident management, change management, availability management, continuity management)

**Shift Patterns / Information**:

- 12 Hours Shifts (Days 7AM-7PM, Nights 7PM-7AM)
- 4 Days > 4 Off > 4 Days > 4 Off > 4 Nights > 4 Off > Repeat (2/3 Shifts are Days, 1/3 Shifts Nights)
- WFH on all Night Shifts, Weekends (incl. day shifts) and Bank Holidays (incl. day shifts)
- On-Site for Weekday Day Shifts (if you prefer on-site working you can go in for other shifts too)
- For the first few weeks (whilst settling in) you will work standard 9-5 Weekdays

As a vital member of the team, and in return for your expertise and flexibility our client will provide a favourable salary of up to £46k, plus a shift allowance of £4.6k. On top, you will receive an excellent benefits package (with discretionary bonus),and will be joining a passionate and welcoming team where training is provided and knowledge sharing is key.

This role may suit an individual who have held roles such as IT Operations Analyst, IT Infrastructure Support Analyst, Datacentre Engineer, Incident Management Analyst, Datacentre Analyst, 24/7 Operations Analyst, IT Operations Analyst, Service OperationsAnalyst, Major Incident Engineer or similar.

Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over twenty years of experience as IT Recruitment Specialist. We will never send your CV anywhere withoutyour authorisation and only after you have seen the complete details on this opportunity.

Deerfoot is acting as an employment agency in relation to this vacancy. Each time Deerfoot sends a CV to a recruiting client we donate £1 to The Born Free Foundation (1070906).

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