Customer Executive

6 months ago

Abbey Wood, United Kingdom Gamma Telecom Full time

**Customer Executive**

**Who are we?**

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): they provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. It is AIM listed and have over 1750 staff across UK and European locations.

You will be helping the Customer Advocacy teams and help manage a number of accounts from both a sales and service point of view. Assisting the Customer Advocacy teams in identifying, qualifying, and creating opportunities for sales engagement and maintain and grow our customer base by providing day-to-day desk-based account management.

**What you’ll be involved in**:

- Work to targets to achieve and exceed Key Performance Indicators (KPIs) and assisting the Customer Advocates with the day-to-day running of the customer account
- Being the first port of call for customers in day-to-day transactional requests and first line support on billing and account queries
- Aiding the Customer Advocate with contractual paperwork and reducing their sales cycle, creating both internal and external documentation to a high standard
- Track all activity in GammaHub (Salesforce CRM) following the defined processes and look for opportunities to improve or enhance the information in the systems
- Providing customer support on Gamma's customer facing portals, as well as completing basic, adds, moves, and changes on customer accounts. Data entry within the various company systems
- Managing sales opportunities on Salesforce using the company's preferred sales methodology
- Help maintain excellent relations with all internal and external stakeholders in relation to assigned customers. Undertake regular training and coaching sessions as and when required

Person requirements:
**What skills do you need to make an impact in this role**:

- Awareness and working knowledge of business telecoms including mobile, voice telephony systems, data, and unified communications solutions
- Proven track record of effective account management, business-to-business sales and delivering against sales targets.
- ** Skills**: PC skills to intermediate level - MS Office especially PowerPoint and Excel.
- Skills with Salesforce and an active LinkedIn profile, Showpad, Lusha, Salesforce Engage will be desired.

Education / qualifications: Educated to tertiary level with minimum GCSE in English, Maths and Science. Degree level education will be desired.

**How we work**:
This is a full time permanent role, will be **Home based** with travel to Gamma office once a week. Working from Monday to Friday.

**Why Gamma?**

There are many good reasons to join Gamma. We work in a relaxed environment with an emphasis on delivering the highest quality in everything we do. This is a really exciting time to join with a clear strategy, stable financial position, new values and exciting growth plans.

We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma

**Further relevant information**:
Applicants must be eligible to work in the UK.

**Please note** we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's ATS.

Gamma is a leading supplier of Unified Communications as a Service (UCaaS) in the UK, German, Spanish, Polish, and Dutch business markets. We are AIM listed and employs 1650 people. With a range of UCaaS, Mobile, and Connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience.

Gamma’s largest market is in the UK where our network-based services are supplied to SME, Public Sector, and Enterprise markets through a network of 1000 channel partners and its own direct sales and support capabilities. In addition, Gamma owns Exactive, a Unified Communications specialist and Microsoft Teams Voice Partner. Mission Labs is part of our team, a well-established UCaaS technology business that has built a reputation for creating technologically advanced solutions and delivering great service to its customers and partners. This enables Gamma to enhance and expand its cloud contact centre (CCaaS) technology as well as accelerating its digital channel strategy.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelu

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