Technical Service Specialist

6 months ago


London, United Kingdom Ariston UK Ltd Full time

**Ariston Group** is a global leader in sustainable solutions for hot water and space heating, components and burners. In 2022 the Group, with the pro forma inclusion of Wolf Brink, reported almost 3.1 billion euro revenues.

As of today, Ariston Group has over 10,000 employees, representative offices in 43 countries, 28 production sites and 30 research and development centers in 5 continents. Ariston Group is listed on Euronext Milan since November 2021.

Ariston Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pump, hybrid solutions and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization and advanced connectivity systems.

The Group offers a full range of products, solutions and services mainly under the global brands Ariston, ELCO and Wolf, and also operates under iconic brands such as Calorex, NTI, HTP, Chaffoteaux, ATAG, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

**The Role**

The Technical Service Specialist will be responsible for supporting in the management of the Service Partners across the South of England and Ireland. The Technical Service Specialist will be expected to support the Regional Service Managers in managing compliance, performance and onboarding of Service Partners.

**Tasks and Responsibilities**

The successful person will be expected to achieve servicing excellence across Ariston UK Ltd product range, through in-depth technical knowledge and awareness of all products, partnering with Service Partner Engineers in delivering training and upskilling activities.

The Technical Service Specialist will report directly into the Regional Service Manager for the South, within the After Sales department.

The Technical Service Specialist will be required to deliver onsite training to Service Partners on commissioning, servicing and repairing Ariston UK Ltd products, attending technical escalation visits to resolve any customer complaints.

The Technical Service Specialist will be required to support Regional Service Managers with Service Partner Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).

There may also be the requirement to support on complex installation or commissioning activities, ensuring products are installed to Manufacturer’s Instructions, as well as attendance in emergency breakdown jobs where there is no service partner availability.

The Technical Service Specialist support any technical escalations due to continued product failure or on group technical request, as well as carrying out onsite safety and compliance audits and technical sales support to Area Sales Managers.

Willingness to travel to Company training center premises to renew and expand product knowledge when required.

The ability to build strong working relationships within the Parts and Service department as well as wider support departments to continually seek development opportunity and share best practice.

**Skills & Requirements**

Extensive experience within the heating and renewable industry

Have a full, clean driver’s license

Excel, SAP BI, PowerPoint, Power BI Intermediate level

**In return, Ariston U.K will provide you with the following package -**
- Competitive Salary
- Private Medical Insurance
- Death in Service Insurance
- Private Pension
- 25 days annual leave plus bank holidays

**Job Types**: Full-time, Permanent

Pay: From £40,000.00 per year

**Benefits**:

- Company car
- Company events
- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Application question(s):

- How many year's of installation and commissioning experience do you have?

**Experience**:

- Heating Industry: 3 years (required)
- Technical support: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: On the road

Reference ID: TS South



  • London, Greater London, United Kingdom Rise Technical Recruitment Full time

    Are you looking to break into the engineering industry as a Field Service Engineer? This exciting opportunity with Rise Technical Recruitment offers full training and support to develop your skillset.The role involves installation, maintenance, and service of specialist IT and Electromechanical products, providing excellent customer service to clients. With...


  • London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Technical Service Specialist">About the Role: We are seeking a skilled Field Service Engineer to join our team as a Technical Service Specialist, covering London. As a Technical Service Specialist, you will be responsible for servicing and maintaining catering equipment across various clients in the region.">Key Responsibilities:">">Service and...


  • London, Greater London, United Kingdom Rise Technical Recruitment Full time

    Rise Technical Recruitment is currently seeking a Technical Specialist to join their team. This role involves working as a Field Service Engineer, covering London and surrounding areas. The ideal candidate will have experience in Laser, Medical Devices, Electrical or Electronic fields.This is an excellent opportunity for a skilled engineer looking to train...


  • London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job DescriptionWe are seeking a highly skilled Technical Field Service Specialist to join our team. As a Regional Weighing Equipment Technician, you will be responsible for providing expert technical support to our customers across the South East region. This is a fantastic opportunity to work with a leading manufacturer of weighing systems and solutions,...


  • London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewRise Technical Recruitment Limited is seeking an experienced LEV Engineer to join their team in Bristol. This is a fantastic opportunity for a motivated individual to work with a market-leading company, offering plenty of progression and specialist training.The successful candidate will be responsible for testing, service, and installation across...


  • London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Technical SpecialistLocation: South East region in the UK.Salary: £32,000 - £40,000 per annum + Technical Progression + Product Training + Company Vehicle + No Stayaways + Regional Patch + 34 Days Holiday.About the RoleWe are seeking a skilled technical specialist to join our field-based team in the South East region. As a key member of our...


  • London, Greater London, United Kingdom Rise Technical Recruitment Full time

    About the RoleThis exciting opportunity has arisen for a Technical Service Maintenance Specialist to join our client's team. As a key member of the team, you will be responsible for delivering high-quality services to commercial clients, including major retailers such as Aldi, Lidl, and B&M.Key Responsibilities:Work on all aspects of domestic and commercial...


  • London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time £35,000 - £45,000

    Rise Technical Recruitment Limited is proud to offer a Technical Field Service Specialist position that combines exceptional training with career advancement opportunities. Our ideal candidate will have a background in Plant, Agricultural, REME, Vehicle, or Heavy machinery and a strong desire to learn and grow within our company.The successful candidate will...


  • London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a skilled Field Service Engineer to join their team in the South West London area. This is an exciting opportunity for an Electrical Maintenance Technician looking to develop their skills and progress their career with a leading manufacturer of high end coffee machines.The successful candidate will be responsible...


  • London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Rise Technical Recruitment Limited. In this role, you will provide technical expertise to clients across various industries, ensuring their specialist machinery is running efficiently and effectively.£40,000 - £45,000 (OTE: £50,000+), plus benefits packageAs a Technical...


  • London, United Kingdom Ariston UK Ltd Full time

    **Ariston Group** is a global leader in sustainable solutions for hot water and space heating, components and burners. In 2022 the Group, with the pro forma inclusion of Wolf Brink, reported almost 3.1 billion euro revenues. As of today, Ariston Group has over 10,000 employees, representative offices in 43 countries, 28 production sites and 30 research and...


  • London, Greater London, United Kingdom PFH Technology Group Full time

    Technical Service Specialist OpportunityWe are recruiting for a highly motivated and experienced Technical Service Specialist to join our team in Central London. This is a 12-month contract opportunity that involves providing technical support, troubleshooting, and maintenance services to our clients.The successful candidate will have a strong understanding...


  • London, Greater London, United Kingdom Corriculo Full time

    Technical Service Specialist Wanted">Our company, Corriculo Ltd, is hiring a highly motivated Technical Service Specialist to join our growing team. In this role, you will provide technical support services to our clients and contribute to the development of new technologies.The Job DescriptionAs a Technical Service Specialist, you will be responsible for...


  • London, Greater London, United Kingdom Cornwallis Elt Full time

    Cornwallis Elt is seeking a Technical Service Specialist to provide IT support to their London office on a temporary basis. This is a great opportunity to contribute to the implementation of IT projects and enhance your technical skills in a fast-paced environment.The ideal candidate will possess strong technical knowledge of IT systems, applications, and...


  • London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Field Support Specialist Job Brief:Rise Technical Recruitment Limited has a fantastic opportunity for a skilled Technical Field Support Specialist to join our team. As a Technical Field Support Specialist, you will provide technical support and expertise in the repair, service, installation, and commissioning of high-end industrial bespoke...


  • London, Greater London, United Kingdom Cento Full time

    Crypto-Solutions DeliveryCento is seeking an experienced Technical Service Specialist to deliver exceptional technical services to our customers in the Southern region.Remuneration:£44,000 - £49,000 per annumAbout the Opportunity:This role involves providing dedicated technical support to customers, ensuring prompt resolution of technical issues.The...


  • London, Greater London, United Kingdom Recruitment Solutions (Folkestone) Ltd Full time

    We are currently recruiting for a number of skilled Technical Service Specialists to join our team at Recruitment Solutions (Folkestone) Ltd.Job DescriptionWorking as a Technical Service Specialist, you will be based in a local independent prestige workshop, specialising in the service and repair of vehicles as per main dealer recommendations/schedules.Key...


  • London, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewAs a highly skilled Technical Service Engineer, you will play a crucial role in ensuring the smooth operation of catering equipment for our esteemed clients. With a strong background in service and maintenance, you will be responsible for delivering top-notch support to our customers, leveraging your expertise to drive technical progression and...


  • London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Description:We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support department, you will be responsible for providing exceptional customer service and resolving technical queries related to mechanical products.The successful candidate will have experience in dealing with technical problems...


  • London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time £40,000 - £45,000

    Technical Solutions SpecialistRise Technical Recruitment Limited is committed to investing in our employees' careers and development. We are seeking a Technical Solutions Specialist with a background in Electronics Engineering or a similar field to join our team.You will be responsible for delivering technical solutions that meet the needs of our customers,...