Customer Service Adviser

2 days ago


Macclesfield, United Kingdom Vodafone Full time

**Role: Customer Service Adviser**
**Location: Macclesfield (based at client location)**

**Hours: Shifts between Monday-Friday 8.00am-6.00pm**

**What will you be doing?**

As a member of our Dedicated Customer Service Team, you will be based ‘onsite’ within the offices of our customer to ensure the smooth running of that business’ account and mobile strategy. Acting as their dedicated customer ‘champion’, you’ll be responsible for managing the day-to-day running of the account, offering expert advice on technical, network & billing enquiries and providing solutions in an efficient and professional manner within our service levels.

**Who are we looking for?**

To be successful in this role we would love you to have the following skills and experience;
- Passionate about delivering exceptional customer service
- Excellent communication and listening skills
- The ability to build rapport quickly and manage stakeholder relationships at all levels
- Have an interest and understanding of mobile devices, including features & benefits, combined with a willingness to learn about new products/services
- Confident in using computer systems

**What’s in it for you?**

An excellent remuneration and bonus package, with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes, we are committed to supporting you throughout your career with Vodafone.

**Remote working requirements**:
In order to be successful in this home-based role there are some minimum requirements that you would need to commit to:
Reliable internet connectivity. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:
Min Download speed - 10Mbps, Min Upload Speed - 5Mbps
Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your laptop screen will not be visible to others due to Data Protection
You will need a desk and suitable chair to work from comfortably and professionally
You will be provided with a laptop and headset, additional items can be ordered through the system upon joining the business.

**Together we can**

Vodafone is committed to attracting, developing and retaining the very best talent. Inclusion for all is a key pillar of our purpose with the belief that diversity plays an important role in the success of our business. We actively encourage growth and progression for all employees.


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