Key Account Manager

2 days ago


Brentford, United Kingdom Huntress Full time

**Key Account Manager**

**Salary: £25,000 £26,000 + up to £7,000 ( Bonus)**

**Based in Brentford**

An International Publishing company within the Education industry based in Brentford is recruiting for a Key Accounts Manager to provide account management and support to Key Account customers within the Business Development and Key Accounts department.

**Responsibilities**:

- Ensuring a smooth transition for Key Account customers through account set up process (responsible for customer on boarding.)
- Ensure these customers understand and know how to use the products they have purchased to best meet their needs. Identify any training requirements (with support from Company personnel) and coordinate internal resources to deliver training and support asappropriate.
- To deliver some elements of training and customer support for products that have been purchased.
- Developing strong relationships with Key Accounts to ensure renewal of the account goes smoothly.
- Develop and maintain good working relationships with other teams like Sales Support, Customer Services and Training.
- Keep track of the fair policy usage of each customer and identify where a customer may need more assistance.
- Be the first port of call to Key Account customers being responsive to and where possible anticipate customers' needs.
- Taking ownership of customer issues and ensuring that the right answers are given to customers in a timely manner - identifying and drawing on the resources of other internal teams in the company.
- Seeking ways to improve support for Key Accounts and making recommendations to Business Development Manager and Sales and Marketing Director.
- Reporting on customer usage and retention, highlighting key issues and process improvements.

**What we are looking for**:

- Competitive, tenacious and enthusiastic - driven to achieve results
- Collaborative working style - to tie into the Company's brand values
- Ability to work independently with minimum supervision
- Good time management, attention to detail and problem-solving abilities

**Essential skills**:

- At least 1 years' experience in a consultative customer focussed environment
- Customer understanding and awareness
- Excellent communication skills - good standard of written English
- Excellent analytical and numerate skills
- Strong negotiating/influencing skills
- Strong desire to learn about education assessment issues
- Excellent presentation skills - presenting set up demos for Key customers

**Benefits**:

- Access to a benefits and discount platform with access to 1000's of discounts at retailers, leisure attractions and restaurants
- BUPA Healthcare, Life assurance, Permanent health insurance
- On site gym (Brentford office), weekly fruit platters, free parking facilities
- Pension scheme with enhanced employer contributions
- Season ticket loan, childcare assistance, EAP
- Generous annual leave (including a day off for your birthday)
- Flexible working arrangements, 3 days in the office ,2 days working from home
- Covid-19 compliance/safe, managed, working environment

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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