Team Leader

4 months ago

StokeonTrent, United Kingdom Network Rail Full time

Job Introduction

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers.

Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.

Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded. You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years

Main Responsibilities
To lead and manage multi-disciplined teams to deliver a comprehensive and effective service operation to achieve and maintain telecommunication service availability and reliability in line with Operational and Service Level Agreements (OLA/SLA).

**What will you be doing?**
- Lead and manage the activities of a team of engineers, technicians, and support administrators to meet work demand profiles and deliver a comprehensive and effective service operation.
- Produce and maintain effective resourcing, staff and scheduling models and rotas to deliver and maintain optimum resource utilisation to balance demand with capacity to deliver service to OLAs/SLAs.
- Conduct regular competency and data quality reviews in line with mandated policy/standards, identifying, developing, and delivering action plans to address gaps to develop team member capabilities to enable compliance and accurate reporting against KPIs.
- Drive down and mitigate Service Operations risk through active participation at resilience workshops to demonstrate a proactive response to documented incident scenarios affecting our people, facilities, and systems.
- Develop, maintain, and continually embed Service Operations’ procedures and processes, to enable production of comprehensive business management reports to identify, develop and deliver continuous improvements to in-service performance to enhance customer experience.
- Develop and introduce best practice by monitoring team performance and analysing customer feedback and collaborating with other team leaders, to continually improve the service provided to customers.
- Collaborate with projects to embed new and changed services Service Operations, and engage with stakeholders, to deliver a smooth transition into live status and to maximise benefits realisation of investment projects.
- Perform Incident Manager duties during out-of-hours high priority incidents, to manage the co-ordination of stakeholders, authorise planned works and implement business continuity and disaster recovery plans where necessary, to deliver swift incident resolution and minimise service impact.

**Essential**
- Demonstrable experience of leading and managing a team of operational telecoms engineers, technicians and administrators
- Experience of compiling, reviewing, updating and implementing process documentation to maintain applicability
- Strong customer focus with the ability to lead and deliver continual service improvement
- Ability to clearly and concisely communicate to explain technical information to non-technical personnel
- Ability to react to emergency situations safely and effectively while demonstrating strong emotional control
- Able to work shift patterns and provide flexibility to support the operational needs of the business
- Familiar with appropriate service support frameworks (e.g. ITIL) or troubleshooting methodology (e.g. Kepner Tregoe)

**Desirable**
- Previous operational railway experience
- Working knowledge of a service operations environment, including remote management platforms and operational support systems
- Possess or agree to work towards attainment of the Institution of Occupational Safety and Health (IOSH)
- We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions._
- At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and suppo

  • Team Leader

    5 months ago

    Stoke-on-Trent, United Kingdom Hanford Manor Care Home Full time

    We have an exciting new opportunity for a Team Leader to join our care team at Hanford Manor. We are based in Hanford, Stoke on Trent, which has public transport links available and a private car park for employees who drive. Shift pattern available is set shifts on rotation: weekend, on weekend off. **Salary**: £11.00-£12.00 per hour - **Key duties...

  • Team Leader

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Radis Community Care Full time

    About the RoleWe are seeking a dedicated and experienced Team Leader to join our team at Scotia House Supported Living setting in Tunstall, Stoke-on-Trent. As a Team Leader, you will play a vital role in providing support to our Supported Living Services, delivering person-centred care and support to individuals with learning disabilities, autism, and mental...

  • Team Leader

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Radis Community Care Full time

    About the RoleWe are seeking a dedicated and experienced Team Leader to join our team at Scotia House Supported Living setting in Tunstall, Stoke-on-Trent. As a Team Leader, you will play a vital role in providing support to our Supported Living Services, delivering person-centred care and support to individuals with learning disabilities, autism, and mental...

  • Team Leader

    5 months ago

    Stoke-on-Trent, United Kingdom CarSupermarket.com Full time

    **Are you a Sales Leader with a proven track record? Did you realise you can earn up to £60,000 a year?** When recruiting for Team leaders/Sales Managers, we look for individuals with a sales flair and someone who can demonstrate their ability to lead a successful team. Our Team Leaders aim to provide the very best in customer service day in and day out...

  • Team Leader

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Casualty team at Davies. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.Key Responsibilities:Liaison: Establish and...

  • Team Leader

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Casualty team at Davies. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.Key Responsibilities:Liaison: Establish and...

  • Team Leader

    4 months ago

    Stoke-on-Trent, United Kingdom Pub and Carvery Full time

    Company Description As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at Pub & Carvery, where whatever the weather or occasion, we’ve got something for everyone with our mix of...

  • Team Leader

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Casualty team at Davies. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.Key Responsibilities:Liaise with insurers,...

  • Team Leader

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Casualty team at Davies. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.Key Responsibilities:Liaise with insurers,...

  • Team Leader

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Casualty team at Davies. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.Key Responsibilities:Liaise with insurers,...

  • Team Leader

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Casualty team at Davies. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.Key Responsibilities:Liaise with insurers,...

  • Team Leader

    4 months ago

    Stoke-on-Trent, United Kingdom Atlas Hotels Full time

    **Hours**:40 hours across 5 days per week** **Salary**:£12.80 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Stoke on Trent** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest...

  • Team Leader

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Casualty team at Davies. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.Key Responsibilities:Liaise with insurers,...

  • Team Leader

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Casualty team at Davies. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.Key Responsibilities:Liaise with insurers,...

  • Engineering Team Leader

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Recruit4Staff (Wrexham) Ltd. Full time

    Engineering Team Leader OpportunityRecruit4staff is proud to be representing their client, a leading company, in their search for an Engineering Team Leader to work in their facility near Stoke-On-Trent.The successful Engineering Team Leader will be offered:A competitive salary of up to £58,000 per annum (dependent on experience)A 4 on 4 off shift pattern,...

  • Engineering Team Leader

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Recruit4Staff (Wrexham) Ltd. Full time

    Engineering Team Leader OpportunityRecruit4staff is proud to be representing their client, a leading company, in their search for an Engineering Team Leader to work in their facility near Stoke-On-Trent.The successful Engineering Team Leader will be offered:A competitive salary of up to £58,000 per annum (dependent on experience)A 4 on 4 off shift pattern,...

  • Team Leader

    5 months ago

    Stoke-on-Trent, United Kingdom We Are With You Full time

    Our Stoke Community Drug and Alcohol service are looking for Team Leaders to join them in providing high quality recovery care to a diverse client group. If you are an enthusiastic and creative individual and are passionate about changing people's lives for the better, we'd love to hear from you. There are two full time positions available - the first...

  • Engineering Team Leader

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Recruit4Staff (Wrexham) Ltd. Full time

    Recruit4staff is proud to be representing their client, a leading company in their search for an Engineering Team Leader to work in their facility near Stoke-On-Trent. For the successful Engineering Team Leader, our client is offering: Up to \u00a358,000 per annum (DOE)4 on 4 off shifts, inclusive of Days and NightsPermanent positionGenerous benefits...

  • Engineering Team Leader

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Recruit4Staff (Wrexham) Ltd. Full time

    Recruit4staff is proud to be representing their client, a leading company in their search for an Engineering Team Leader to work in their facility near Stoke-On-Trent. For the successful Engineering Team Leader, our client is offering: Up to \u00a358,000 per annum (DOE)4 on 4 off shifts, inclusive of Days and NightsPermanent positionGenerous benefits...

  • Team Leader

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Davies Full time

    Job Title: Team LeaderLocation: Glasgow, Stoke-on-Trent, or LeedsHours: 35 hours per week, Monday to FridayOur Opportunity:Davies is seeking a skilled Team Leader to join our Casualty team. As a Team Leader, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance...