Field Service Supervisor

3 weeks ago

North Shields, United Kingdom Geze UK Full time

**An exciting opportunity has arisen for a Field Operations Supervisor.**

GEZE is a world leader in manual and automatic door and window control systems, glass products, and natural smoke and heat ventilation. GEZE UK is the UK subsidiary offering a complete range of products and services and has considerable expertise in the door and window controls industry.

**The Role includes**:

- Attendance and completion of planned maintenance, re-active and quoted work.
- Structured review of skills and performance across all technicians disciplines, practices, ethics, customer skills and communication. Creating training plans based on individual needs.
- Developing a robust programme of Toolbox Talks & Lessons Learned.
- Regular site based work audits within a defined region.
- Undertaking PPE, plant, equipment, vehicle, & stock checks.
- Audits of GEZE and customer specific documentation.
- HSQE audits to include training and understanding of RAMS and safe working practices.
- Maintaining and enhancing communication across multiple office locations.
- General regional office based assistance where required.
- General estimating assistance where required.
- Technical support with customer / site escalations.
- Attending training sessions and then cascading content to technicians (Train the Trainer qualification beneficial).
- Research, review and propose any other training that could add value to the team.
- 1st level escalation responsibility for out of hours on-call activity on a rota basis (UK nationwide).

**Your profile**:

- Significant experience as an Automatic Door Technician working with GEZE products.
- A full UK driving licence with flexibility to working hours due to requirement to travel. Ideally based within 1 hour of the Newcastle office.
- Experience in training, supporting and mentoring technicians.
- Positive, professional attitude with the ability to understand and disseminate technical information clearly and effectively.
- Ability to work without supervision and use initiative at all times.
- Excellent communication skills.

**We offer a competitive Salary and Benefits package including**:

- Premium Overtime rates - overtime is always available
- Annual Performance Bonus
- 25 days Annual Leave plus Bank Holidays
- Paid Birthday leave after 1 years’ service
- Company Pension scheme
- Enhanced Parental Pay
- Company Sick Pay
- Life Assurance scheme
- Employee Assistance Program to support health & wellbeing
- Company van, tablet, power tools and phone all provided

**Job Types**: Full-time, Permanent

**Salary**: £16.00-£17.00 per hour

**Experience**:

- Automatic Door Service: 4 years (preferred)

Work Location: In person

Application deadline: 02/06/2023

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