Customer Services Assistant

6 days ago

Derby, United Kingdom Getinge Full time

**At Getinge we have the passion to perform**

At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimise workflows. Every day we collaborate to make a true difference for our customers - and to save more lives.

Are you looking for an inspiring career? You just found it.

Join our diverse team of passionate people and a career that allows you to develop both personally and professionally.

**Customer Service Assistant - Derby**

We are looking for a Customer Service Assistant to contribute towards Quadralene’s strategic vision. You will have the opportunity to make a difference by working as part of our Customer Service and Logistics teams to deliver exceptional customer service to all customers and ensure smooth operations of the logistics process.

As the Customer Service Assistant, you will help the business achieve its targets by liaising with internal and external customers to resolve queries and support the sales fulfilment process. You will collaborate with colleagues, to share, build together and meet our goals.

**What you’ll be doing**:
**Customer Service**
- Completing administrative tasks to support our customers and business.
- Organising travel and accommodation for employees, customers and visitors.
- Facilities management and general purchasing, in particular office consumables such as refreshments, controlling of stock to ensure operation runs smoothly.
- Setting up and booking of meeting rooms. Provision of refreshments.
- Entering of sales invoicing on in house systems demonstrating exceptional attention to detail.
- Keep records of customer interactions, process customer accounts and file documents.
- Where required, take on reception responsibilities by greeting and signing in visitors, accepting deliveries and post.
- Act as support and holiday cover for the Customer Service team.
- Answering telephone and dealing with questions as appropriate or taking messages.
- Ensure customer satisfaction/maintain high customer satisfaction.
- Assist with additional tasks to ensure the smooth running of the office and Customer Service function.

**Who you are**:
At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. They never compromise on quality and always act responsibly remembering that our customers always come first. They enjoy collaboration and working in diverse and international teams, and embrace the future. **_If you love change, we can make sure that you stay that way_**

**What you’ll need**:

- Experience in customer service and/or logistics admin type roles.
- Outstanding communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Knowledge of modern office procedure and methods including the use of telephones, and other office systems.
- Ability to multi-task, prioritize, and manage time effectively
- Great accuracy and attention to detail
- Strong team working skills and collaborative skills.
- Ability to use own initiative, excellent problem-solving skills

**Our Benefits**

We really value our people and offer a friendly, safety first working environment along with a competitive compensation and benefits package, including wellness and training programs, to ensure we support your well-being and goals.

**About us**

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025.

We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart.

We hope you will join us on our journey to become the world’s most respected and trusted MedTech company.

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