Consumer Finance Firm Supervisors

3 months ago

London, United Kingdom Financial Conduct Authority Full time

Salary: London £46,000 to £57,400 per annum and National £41,800 to £52,200 - _Salary offered will be based on skills and experience_

Are you interested in work, which is dynamic, high impact and makes a real difference to people’s lives? Do you want the chance to make a real difference to the 40 million consumers of financial products? If so, we are looking for Supervisors in Consumer Finance and would love to hear from you.

The Department

The Consumer Finance department manages the FCA’s regulatory oversight of a diverse range of firms including, credit cards, motor finance, credit brokers, high-cost credit, mortgage intermediaries, debt managers, credit unions, retail finance and claims management companies.

Our work aims to reduce harm to consumers, and we want borrowers to be treated fairly and be able to get affordable products that meet their needs.

We are currently recruiting for firm supervisors to work in various teams within the department.

What you will be doing
- Review and analyse information and data collected from firms to help assess a firm's business model and identify risks that could cause harm to consumers
- Support our work in suggesting ways to solve problems identified within firms and the wider credit markets
- Draft clear and concise correspondence to firms and internal stakeholders
- Develop constructive working relationships with colleagues and communicate effectively with team members about the progress of tasks
- Ensure internal record management systems are up to date and compliant with our protocols
- Contribute to the continuous improvement of internal processes by suggesting changes that result in better outcomes and efficient use of resources

What you will get from the role
- Work on the front line of the protection of UK customers
- Develop skills and capabilities within a regulated environment, able to assess and quantify risk and develop appropriate strategies to stop the risk happening
- Learn and develop a deep understanding of relevant legislation and how it applies to regulated firms
- Build excellent stakeholder, investigative and project management skills
- Work within a dynamic and innovative team, contributing to wider divisional and FCA wide opportunities

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your needs. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

- 25 days holiday per year plus bank holidays
- Private healthcare with Bupa
- A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35)
- Life assurance of eight times your basic salary
- Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

Minimum
- Experience of Retail Lending/Consumer Finance and/or general financial services
- Experience of assessing and analysing information
- Experience of presenting your work to others

Essential
- Experience of prioritising your workload, managing your time effectively and using sound judgement to achieve results in a high-pressure environment
- Strong communication skills: you will need to demonstrate an ability to communicate effectively with a diverse audience
- Strong sense of accountability: you should be able to demonstrate that you take ownership of problems and drive forward pragmatic action-based solutions
- Experience of building and managing relationships with stakeholders
- Experience of identifying the business model, financial or regulatory risks posed by firms, the consumer harms which might result from these risks and appropriate tools for mitigation
- An understanding and experience of dealing with issues impacting consumers in vulnerable circumstances
- Experience of the regulatory framework including handbook rules and guidance

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair, and competitive. We do this to make sure markets work well for individuals, businesses, and the economy as a whole. For more information on what we do, our three-year strategy can be found

here.

The FCA's Values & Diversity

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation.

Flexible Working

Multi-location

Useful Information

Applications for this role close on 14th June 202

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