Service Team Leader

3 months ago


Stirling, United Kingdom Safetykleen Full time

**The Opportunity**

Are you a great people leader with a passion for delivering a high-level service to customers. Are you seeking a rewarding opportunity to make a difference in the field of industrial cleaning and waste management? Safetykleen is currently looking for a Service Team Leader to join our Stirling team and contribute to our mission of providing safe, sustainable solutions to our clients.

**Position Overview**

As a Service Team Leader at Safetykleen, you will oversee a team of service technicians and ensure the successful completion of industrial part cleaning services. You will be responsible for coordinating schedules, maintaining high safety standards, and delivering exceptional customer service. Your leadership skills will be crucial in motivating and developing your team to achieve operational excellence.

**Key Responsibilities**
- Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback.
- Coordinate and schedule service assignments, ensuring timely and efficient service completions.
- Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices.
- Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns.
- Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency.
- Collaborate with internal departments to streamline processes and enhance service delivery.
- Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture.
- Prepare reports on service activities, including safety incidents, and customer satisfaction.

**Benefits of Service Team Leader**
- £30,000 - £30,000 per annum plus team and personal bonus
- 25 days holiday plus bank holidays
- Full technical training
- Private healthcare scheme from day 1
- Life Assurance coverage from day 1
- 4% contributory Pension scheme from day 1
- A structured progression path for career acceleration
- Monday to Friday - no weekends
- Access to a range of internal and external courses to help develop and progress your career
- Corporate discount scheme focussed on your health and all-round wellbeing, including Virgin Active Gym membership.

**Skills & Experience**
- Previous management experience in a service led industry.
- Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team.
- Strong problem-solving abilities and the capacity to make sound decisions under pressure.
- Exceptional organisational and time management skills to handle multiple projects simultaneously.
- Effective communication skills to interact with customers, team members, and stakeholders.
- Proficiency in using relevant software, such as scheduling tools and reporting systems.
- Valid UK driver's license.

**We are Safetykleen**

Safetykleen is the UK’s leading provider of Parts Washing, Waste Collection and Environmental Advisory services to businesses. We also operate in 12 European countries in addition to Brazil, China, and Turkey. We’re built on a strong business model, a winning culture, our customers are at the heart of everything we do - all whilst making the planet Safer and Kleener

Join our dedicated UK service team and play a crucial role in providing safe and sustainable industrial cleaning solutions with Safetykleen.


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