Visitor Services Officer

1 month ago

Thetford, United Kingdom Forestry Commission Full time

**Details**:
**Reference number**:

- 350761**Salary**:

- £24,323- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- Pay Band 6B**Contract type**:

- Permanent**Business area**:

- FC - Forestry England - High Lodge, Thetford Forest**Type of role**:

- Administration / Corporate Support
- Commercial**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- High Lodge, Thetford ForestAbout the job

**Job summary**:

- High Lodge Forest Center is a popular recreational site that attracts 500,000 visitors per annum and provides extensive play, walking and cycle trail networks including an all-ability Heritage Trail, BBQ facilities, open space for public recreation and forest regeneration programmes. High Lodge is a regular event hosting site including regular running events and the Forest Live concert series held every summer.
- We are looking for someone to provide excellent customer service, in a 'front of house' role, with a focus on keeping facilities clean, visitor service administration, customer information, Memberships and parking.**Job description**:

- Carry out Duty Manager responsibilities, within a rota pattern, including weekends
- Assist with the coordinating of High Lodge Information Point, staffing and rotas, leaflet stocks, first aid stocks, all retail sales and delivering good customer service
- Lead housekeeping staff and ensure standards are maintained
- Data input in to SRO database
- Customer service
- Respond to inquiries and requests
- Operate ANPR parking system
- Actively sell Memberships
- Collect KPI data from ANPR system
- Ensure High Lodge Information Point is organised, clean and tidy
- Actively support the work of the High Lodge team
- Support review of High Lodge Information Point Procedures
- Take over the counter payments
- Assist with the lead of the Visitor Services Team, individuals and volunteers on all Information Point related activities such as Memberships and parking.
- Regular and consistent contact with business partners and stakeholders

**Person specification**:

- Person Specification_
- Previous experience working in a customer facing role
- Ability to carry out both manual tasks (such as toilet cleaning) and administrative tasks
- Effective time management and organisational skills
- Experience of working successfully in partnership with stakeholders

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Making Effective Decisions
- Managing a Quality Service
- Working Together

**Benefits**:

- Alongside your salary of £24,323, Forestry Commission contributes £6,567 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
- 25 days annual leave on entry, increasing to 30 days after 5 years’ service. This is in addition to 8 public

holidays- Generous paid maternity and paternity leave which is notably more that the statutory minimum offered by many other employers

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.**Application Process**

The CV will be split into three sections, and request:

- Job History
- Qualification Details
- Previous Skills/Experience

Sift and Interview dates to be confirmed.

**Further Information**

**A reserve list may be held for a period of 12** **months from which further appointments can be made.**

This post includes **regular weekend and bank holiday working.**

The duties of this post require the applicant to have a full current driving licence that enables them to drive in the UK. However, Forestry England is willing to consider any proposals put forward by applicants that would allow them to do the job by any other means.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

**Reasonable adjustment**

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or L

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