Support Executive

6 months ago


Borehamwood, United Kingdom Swift UK Recruitment Full time

We require a **Support Executive** to start in Borehamwood for a **Permanent Contract **working for a leading property management business. The Support Executive will have principal responsibility for the day to day customer service routines associated with the developments we manage, ensuring the highest quality of service is provided, commensurate with the requirements of any management contract, lease/s, service level of agreement or otherwise

**Salary: £28,000- £28,500 per annum depending on experience**
**Location: Cambridge, Cambridgeshire**

Key Requirements:

- Dealing with financial queries from customers and / or contractor.
- Reading and reviewing and completing legal documentation.
- Liaising with key stakeholders such as the client, outgoing agents, the new business team, client relationship team and employees generally.
- Ensuring customers are promptly responded to in an informative, empathetic and diligent manner.
- Always interact in an enthused and empathetic manner
- Answer the phone politely, identifying yourself and the brand.
- Respond to complaints or concerns and find the appropriate solution.
- Seeking the support of your wider team as appropriate
- Property Experience atleast 1 year in any related customer service role or sales
- 1 year of customer service experience
- Very good written and spoken communications skills

In return, we offer:

- £28,000- £28,500 per annum
- Career Progression
- Easy access to location
- Secure free parking

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£28,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Have you been in a customer service or anything similar in Property or Real Estate?

**Experience**:

- Support Executive or Customer Service: 1 year (preferred)

Work Location: In person


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