Student Advisor

**37 hours per week but part-time positions will be considered**

**You will be expected to work across all locations - City, Telford and Walsall)**

**Multiple vacancies available**

As part of Student Support Services you will support and facilitate the achievement of stretching targets for student outcomes for continuation, completion, retention, progression and achievement delivering an excellent student experience.

We are looking for **Student Advisors**

You will be expected to provide excellent customer service and accurate and timely support, ensuring a positive student experience. You will be a confident communicator with the skills to provide clear and relevant information and to liaise effectively with colleagues across the university to provide and implement solutions, ensuring the student makes an informed decision, understanding any implications.

**Student Advisor Role and Responsibilities**
- To be the first point of contact for incoming student enquiries, referring to specialist services where required.
- To identify student behaviours and provide intervention to support student welfare.
- To develop a good understanding of university procedures and relevant processes to advise and support students.
- To support the student’s digital confidence in using University systems.
- To access University software/systems as necessary to respond to enquiries, book appointments and process administrative tasks and produce reports as required.

**Student Advisor Requirements**
- Excellent interpersonal skills including verbal, listening and empathy.
- Dedicated to providing a high standard of customer service, professional and approachable.
- Ability to work successfully with staff at all levels across an organisation to achieve results
- A confident communicator, with the ability to communicate effectively with people who are dissatisfied or distressed.
- Ability to assimilate complex information quickly and accurately and to convey the information to others.

**Please note that due to the confidential and sensitive nature of the information you will have access to, the post cannot be fulfilled by anyone actively studying at the University, however graduates are encouraged to apply.**

**For further information about these roles**

**The University of Opportunity for Students and Staff