IT Support Engineer

1 day ago


Reading, United Kingdom Livingstone Group Full time

Are you an IT Support Engineer looking for your next opportunity and want to make an impact?

We have an exciting new opportunity as an IT Support Engineer, to join our Technology Team. This role will act as an escalation point for the IT Service Desk and undertake troubleshooting steps before escalating to the wider team, providing a helpful, focusedservice to the business.

It will include a wide range of duties to provide 1st line support whilst taking ownership to resolve any IT related issues across the entire IT estate including IT equipment and server related issues.

**This role is a hybrid role within the UK, we do offer remote working with the requirement to attend the Livingstone office based in Reading. It is important that you have the right to work in the UK.**

Key Responsibilities:

- Manage and resolve tickets in a timely manner within our internal IT support ticketing system, to ensure the business is running smoothly and efficiently
- Keep your colleagues informed on the status of their ticket requests, ensuring customer service satisfaction
- To work with a range of technical and non-technical stakeholders to gather requirements, providing advice and guidance on our bespoke internal systems and infrastructure projects
- Seek assistance from the wider team and management for complex issues
- Work in conjunction with the wider team, completing any system maintenance the business/management require

**Benefits** We offer a great package including: - Flexible / Remote Working, Unlimited Paid Time Off, Competitive salary, Great benefits package with Private Vitality Healthcare, Health and wellness initiatives Days off for Charity & Volunteering, Leading Industry Trainingand Development Cycle to Work.

**Essential Skills**
- 1+ years experience in an IT Support role
- Experience communicating technical concepts to a non-technical audience
- Experience with IT infrastructure components
- Office 365 and Active Directory administration
- Microsoft Operating Systems (Windows 10, Windows Server 2012 and newer)
- Microsoft Office Suite
- Excellent communicator
- Good team player
- Excellent time management and problem-solving skills

**About Company**

The leading independent, global provider of Software and Cloud Portfolio Management and Optimization services.

Founded in 2011, the Livingstone Group are a private equity backed, global powerhouse helping clients to optimise and manage their IT, software and cloud investments to minimising risk and spend.

The business employs around 150 experts and has offices in the UK, US and The Netherlands providing the intelligence global clients use to govern their digital transformation journeys, including many Fortune 500 organisations.


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