Technical Support Engineer

7 days ago


Reading, United Kingdom Spectrum IT Recruitment Full time

An exciting new opportunity for a Technical Support Engineer to join a high-tech company near Reading.

The Technical Support Engineer will provide expert technical support for customer configurations, either "on premise" or hosted SaaS installations. The role will include carrying out remedial actions, ongoing maintenance, site visits and upgrades as appropriate.The role requires collaborative working with development personnel and supporting pre-sales technical activities.

Job Responsibilities for the Technical Support Engineer would include;
- High quality customer service
- Installing, upgrading and deploying fixes and patches, as required to meet the business needs
- Communicating with internal departments and coordinating the resolutions oin a timely fashion.
- Keep up to date and accurate time sheets relating to all works.
- Have clear and regular communication with end users and colleagues.
- Write clear case notes of all interactions internally and externally.

The successful Technical Support Engineer will have prior technical support experience in a Linux environment including;
- Monitoring, maintaining & improving performance
- Implementing remote access technologies
- Understanding of high availability configurations
- Establishing back-up routines and DR planning.

Knowledge or experience in any of the following areas would be advantageous but is not a prerequisite
- AWS skills
- Hardware component selection and configuration
- Previous experience of working within secure environments.

Please get in touch for more information.



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