Customer Service
6 days ago
Customer Service
Edinburgh
Are you excellent at customer service looking for that next chapter? Do you want to work for a company who love their people and enjoy a great working culture?
We're looking for someone with:
- The ability to communicate clearly and confidently through various communications channels - verbal and written
- The ability to follow an enquiry through from the initial customer contact to the end result, including any follow-up correspondence or associated queries
- Strong and proactive problem-solving skills to enable speedy and comprehensive resolution of queries or issues to drive customer satisfaction
- The ability to use your own initiative and think beyond the obvious approach when required to drive queries through to resolution
- Evidence of the ability to turn negative situations into positive ones and ensuring customer needs are met / delivered for all customers
- The ability to identify the root cause issue for customers using factual evidence and not opinion in order to solve problems whilst managing potential objections and conflict
- Evidence of working with a high degree of accuracy and strong attention to detail
- The ability to negotiate effectively to deliver successful outcomes that benefit both customer and the business
What's involved?
- Based Lochside View, Edinburgh
- Paying £10.20 per hour
- Full time, 37 hours per week - ongoing temporary role with opportunity to go permanent
- Hours of work - shifts between the hours of 9.00 and 5.30pm
- Full training is provided
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