Sales Supervisor

4 weeks ago


London, United Kingdom Phoenix Hospital Group Full time

**Role Purpose**

To provide an exceptional patient concierge service that will maximise patient enquiry conversion/appointment bookings and increase health screening income and consultant referrals.

As a Sales Supervisor, you will play a crucial role in leading and managing a team of sales representatives to achieve sales targets and contribute to the overall success of the department. Your responsibilities will include overseeing daily sales operations, providing guidance and coaching to the sales team, and collaborating with other departments to optimise sales processes.

**Responsibilities**
- To liaise with the appointment bookings team, nurses and radiographers to ensure that diagnostic diaries are optimised and length of patient appointments are kept to a minimum
- Liaise with GPs to ensure that rooms/forms/equipment are set up for health screening appointments and patient imaging reports are coordinated and supplied immediately available
- Chaperone patients during their health screening appointment, responding to patient needs and making adjustments to booking times if required, to ensure an exceptional patient experience is achieved
- Liaise with Finance and Front Desk to take patient payments and ensure all appointments are fully paid for
- Coordinate patient health screening reports with GPs & radiologists to ensure all are produced and sent to the patient within an agreed timeframe
- Appraise the management team of any operational issues that may affect the delivery of the health screening & referral services
- Coordinate and direct GP referral enquiries to ensure internal consultants are referred to and consultant bookings increased
- Ensure patient records are stored securely and GDPR and all other legislative laws are adhered to
- Produce monthly reports that monitor patient enquiry conversion/appointment booking rates and measure the success of the service provided
- Provide additional support to the bookings team and other departments as required and requested by manager
- Lead, motivate, and manage a team of sales representatives.
- Set clear performance expectations and targets for the sales team.
- Conduct regular team meetings to communicate goals, updates, and strategies.
- Monitor and assess individual and team performance against set targets.
- Provide constructive feedback and coaching to enhance performance.
- Any other reasonable request as requested by management

**Skills and Qualifications**
- Educated to a GCSE standard as a minimum (or equivalent)
- Private health care experience preferable
- Experience in providing 5 star customer service
- Excellent verbal and written communication skills
- Exceptional interpersonal and relationship management skills
- Experience in using patient management system or similar database
- Excellent organizational & prioritisation skills with the ability to manage multiple tasks
- Microsoft Office skills essential (Word, Excel, PowerPoint)

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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