Reservations Co-ordinator

3 months ago


Bristol, United Kingdom Loungers plc Full time

We are looking for a part time Reservations & Function Co-ordinator to join Cosy Club’s passionate central reservations team based in our Head Office in Bristol, working Thursday's, Friday's and Saturdays. Being outgoing, chatty and motivated you will be part of our ongoing success in driving business into our Cosy Clubs. This role will involve really knowing our products, services and facilities as on a daily basis you will be conversing with our customers, in contact with our General Managers, Operations Managers and Directors alike.

**Key Responsibilities**:

- Answering the phone during office hours
- manning those sales leads
- The role will include working 3 days a week, including Saturdays.
- Ensuring that the booking system is used effectively at HQ and site level
- Periodically working the with reservations manager to review systems and processes to ensure maximum efficiency and profitability can be achieved.
- To approach existing bookings to sell drinks packages or to otherwise upgrade their visit
- To identify and approach potential new sales leads
- Ensuring customers are looked after and followed up on any enquiry be it site or centrally
- Be able to upsell items to every enquiry which best accommodates their needs to actively pursue sales opportunities
- Push promotional activity and communicate offers to all customers
- Using the booking system to its maximum potential to optimise covers
- Ensure each site has achieved its targeted bookings quota
- Drive Christmas activity to achieve targeted revenue and bookings

**Skills Required**:

- Previous experience in a reservations or contact centre environment
- Loves talking to people
- Organised
- Good time management
- Enjoys fast paced environment

**Our Company**:
At Cosy we serve up a sense of being somewhere special with a hint of nostalgia. Think mansion splendour meets village hall eccentricityWe’re set apart by the character of our team, the elegance of our design and the quality of our food and drink. Our purpose is simple: Every customer leaves feeling splendid. As part of the reservations team, you are the very beginning of our customer journey, so it’s really important that you believe in what we do and what’s different about us.

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: Up to £11.00 per hour

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Free or subsidised travel

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Work Location: In person

Reference ID: RFC



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