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Patient Services Assistant
4 months ago
**Job Description & Person Specification**
Position:
Patient Services Assistant
Division:
Urgent Care (Derbyshire)
**Location**:
Ashgate Manor, Chesterfield or Orbis, Derby
Reporting to:
PA to MD & CD / Admin Services Lead
Purpose of the Role
The post holder will be part of a team based at one of the locations of DHU Health Care CIC. The post holder will provide a call handling and associated administrative service, including reception duties for patients invited to attend a primary care center for treatment. Computer systems (ADASTRA) will be used to capture patient information for onward transmission to one of the clinicians in the team. The patient services assistant will be part of a multi-professional/skilled team including medical, nurse practitioner and support staff providing accessible services to the population across Derbyshire. Duties will also include minute taking, liaising with designated senior management and to provide administrative support.
A commitment to a quality service and excellence in all that DHU Health Care CIC undertakes are integral to the role and the development of the service.
The post holder will participate in promoting advancing and be an ambassador for DHU Health Care CIC.
Values, behaviours and principles
The post holder is expected to lead by example in terms of role modelling the behaviours associated with our values.
We are always:
- Compassionate - we show kindness, consideration and understanding in everything we do - and demonstrate our caring nature to our patient, people and communities
- Accomplished - we are available day and night - a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual
- Respectful - we recognise the value that individual and team difference bring - welcoming views, listening, being honest, and learning from others’ experiences
- Encouraging - we believe everyone matters, so we inspire confidence in other - promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas
Key Areas of Responsibility & Accountability
The post holder will be flexible with the ability to work flexibility between 0800-1800 Monday to Friday, weekends and public holidays between 0800-1400.
Administration
- Proactively provide general administration services and undertake clerical duties in a professional, timely manner, as and when requested
- Maintain manual/computerised records as required to a high standard
- Accurate taking of minutes and transcription, as and when required
- Booking of meetings in a timely manner and associated tasks
- Accurate audio typing to a professional standard
- ‘Not our patient’ administration, in a timely accurate manner.
- Accurate maintenance of the message handling records, manual and computerised
- Accurate typing and compilation of letters, as and when required
- Efficient collation and accurate audit of data, when requested
- Compilation of general statistical data, in a timely accurate manner. Administration of Prescriptions which includes
- Prescriptions to be checked for accuracy and exemption and appropriate action taken
- Payment sheets to be administered and posted to service users when required
- Maintain an efficient prescription database
- Prepare all prescriptions for dispatch and batch accordingly
- Request information from and feedback information to the prescriber as required
- Assist with the administration of Urgent Care timesheets ensuring these have been recorded accurately prior to submission to payroll
- Accurately maintain and record sickness and annual leave records in association with the Urgent Care Management Team
- Supporting phlebotomy patients
- Ordering clinical and non - clinical supplies
- General admin duties, filing, laminating, printing, keeping work space tidy
Call handling
- Answering calls from outside agencies, GP surgeries and patients,
- Booking of appointments whilst in the call with the GP surgery using agreed protocols and standards in an efficient and courteous manner
- Accessing/logging calls on computer - accurately recording, checking, or amending details on the call logging computer system.
- Accurately entering clinical details onto the computer record where the clinician has not already done this
- Dealing appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
Reception
- Welcoming patients with appointments as they arrive at the Primary Care Centre following invitation by the clinician
- Informing medical professionals of calls received, their content and action as appropriate
- Maintaining a tidy office, reception and always waiting room area
- Ensuring only authorised personnel enter the building
- Checking rooms are ready for use
- Showing doctors to their rooms as appropriate and ensuring they are aware of DHU procedures General duties
- Adhering to all procedures, protocols and other relevant memoranda as a
