Planner - Disrepairs

United Living Property Services is a thriving business on a huge growth trajectory which will see our Group turnover double to more than £1bn within the next 5 years.

If you are a customer-focused, solutions-driven Disrepair Planner / Scheduler with a property / construction background, now is a fantastic time to seize the opportunities on offer within our ambitious and entrepreneurial business.

The role of a Disrepair Planner / Scheduler is an essential part of the team - your role coordinates our mobile workforce to ensure jobs are booked with the relevant tradesperson in a timely manner and that we’re delivering excellent customer service to residents and leaseholders.

This will include:

- Being the first point of contact for all tenants regarding any repair issues to their property
- Diagnosing repairs accurately
- Booking repair issues and appointments on the in-house system (Capita)
- Liaising with engineers ensuring that they have all the relevant information and materials to successfully carry out the repair
- Liaising with customers to advise of appointments or delays and updates on follow-on works
- Planning / scheduling of work for both operative and sub-contractors as well as daily emergency work

You will ideally have prior experience as a Disrepair Planner / Scheduler, ideally for a main contractor, but the main thing for us is your commitment to delivering excellent customer service at all times in a professional, courteous manner.

In order to achieve this, you will possess the following:

- Excellent communication skills able to liaise effectively at all levels and build up good working relationship with customers
- A genuine interest in helping customers at all levels
- Good observation skills, with attention to detail, calm and professional approach
- Ability to work equally well alone using initiative or effectively as part of a team
- Ability to work to tight timelines with good decision-making skills

This is a great opportunity to join a busy, hard-working and friendly team based out of our office in Thame.

We’ll support you to ensure you’re in the best position to achieve in your role, and are offering a competitive salary and package for the right person, as well as being committed to your ongoing learning and development throughout your United Living career.

**Salary**

Competitive Salary

**Contractual hours**

42.5

**Basis**

Full Time

**Region**

South East

**Date posted**

03/07/2023

**Job reference**

RAF001432