Service Operations Team Leader

4 weeks ago


Enfield, United Kingdom Yunex Traffic Full time

**Location**:Enfield, GB, EN3 7QJ
- Home, GB**Type of Employment**:Full-time**Career Level**:Professional**Job Family**:Customer Services**Date posted**:21 Jul 2023**Complex problems, focused solutions, and direct impact on the satisfaction of millions of motorists, pedestrians, and cyclists all over the world. We are the magic behind the scenes, the team responsible for installing and maintaining traffic controllers, signals, and other traffic products. Our technology keeps our roads moving safely.** We are the UK’s #1 Intelligent Traffic Solutions provider and maintain over 40% of the UK’s ITS assets. We design and manufacture our own equipment and technology at our facility in Poole, Dorset, and install and maintain it at customer sites nationwide, supported by our specialist Field Services staff.**Do you want to join a business that puts its people at the forefront of all we do, an agile, innovative business that is leading the way in traffic solutions? Come and join us at Yunex Traffic.**
- Based out of our London depot in Enfield or Tower Hamlets, we’re looking for a Contract Manager. You’ll lead a team of Field Services engineers, operatives and installers who will support you through the delivery of our maintenance and refurbishment contracts. These contracts will cover a range of intelligent traffic solutions, including traffic signals, enforcement cameras and electric vehicle charging infrastructure. You will be responsible for contract delivery in accordance with the expectations of our largest customer in the UK, TfL and play a key role in providing value for money and customer satisfaction.- Experience is something but equally important is your character and approach to work. We are looking for someone with an excellent leadership qualities, who’s flexible and keen to learn and we can support you with a career in the traffic signals industry. Key to this is the importance of health and safety at work, a willingness to learn and work as part of a team. We’d love you to have electrical aptitude, but Traffic industry background isn’t essential as we will provide you with training and accreditation.**What will you be doing?**
- Managing a team of field-based engineers to oversee maintenance and refreshbishment of specialist equipment
- Plan and coordinate the safe delivery of high quality works to agreed timelines
- Liaise with the customer, contractors and third parties to ensure work in completed to plan
- Manage project costs, payment schedules and control non-conformance
- Support and contribute to contract bids to help us retain contracts and win new ones
- Collaborate with colleagues in finance, tendering, logistics, procurement and manufacturing
- Lead and contribute to continuous improvement work
- Be aware of safety at work and be alert in identifying potential hazards by removing or minimizing them

**What person would love this job?**
- You’re able to create a positive workplace, communicate clearly and lead with enthusiasm and energy
- You enjoy leading and motivating a team and enabling them to be as effective as possible
- You have an electrical qualification or experience in installation, maintenance and/or testing of equipment
- A capacity for multi-tasking, using your own initiative and remain customer and people focused
- You have good attention to detail, can troubleshoot and can be relied on to do a good job
- You can analyse data and work with software to support contract delivery
- Ability to communicate well to both your team, leadership, colleagues and end customers
- You need a full driving licence and be based within commutable distance of London

**What do we offer?**
- Base salary and annual bonus
- 26 days holiday, increasing up to 29 days with length of service
- 37.5 hour working week plus paid overtime and unsociable hours uplift
- Company vehicle
- Excellent pension, matching contributions up to 10% of pensionable salary
- Flexible benefits to suit your personal needs (plenty of choice)
- Investment in personal development and support to membership of professional bodies

**About us**
- We’re Yunex Traffic. We have offices across the UK and worldwide, full of hardworking individual’s helping us to challenge the today and work towards a brighter tomorrow. We’re excited to hear that you would like to join us here at Yunex Traffic. Our people love it here and we want you to be a part of helping us make real, what matters.**Our Commitment**:
**How do I apply?


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