Product Specialist/handover Executive
3 months ago
We have exciting new opportunity for a **Product Specialist / Handover Executive **to join our sales team at **Lloyd BMW, Colne **retailer.
**Your role**
You will have the privilege of presenting customers their new car before driving it away. Treating every customer as a guest of the retailer you will be a specially trained to demonstrate and help them get the very most out of their new purchase. Your job is to share your passion for our products in a pressure-free way and in many ways, you will be a ‘brand ambassador.’ The aim is to make customers feel excited about the cars.
Duties include
- Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all features available within their vehicle.
- Dealing with all departments to ensure every vehicle is prepared correctly for each customer’s needs.
- Provide an engaging, warm point of contact for customers, whether that’s in the showroom or when responding to digital enquiries.
- Understanding customer requirements, by listening to their questions and aspirations, creating a non-pressured, non-threatening sales environment.
- Promoting the BMW brand, products and technologies, sharing information, features and benefits in a friendly, understandable way.
- Embracing the latest technology available, including tablets and video, to help customers through the buying process. This includes creating personalised videos to send to customers.
For this role, we are looking for an individual who can demonstrate the following skills and attributes:
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Attention to detail and maintains good, accurate quality of work.
- Previous customer relations experience.
- You must be IT literate, and hold a full UK driving licence.
Salary - Basic £23,000 with OTE £25,000 per annum (uncapped)
Hours: 5 days out of 7 with alternate weekends (Average 42.5 hours per week)
**Rewards and Benefits**:
We offer the following benefits:
- 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday
- Healthcare cash plan
- Employee vehicle-discount schemes
- Highstreet discounts
- Cycle to work scheme
- Eyecare vouchers
- Free flu jabs
- Internal and manufacturer training
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