Senior Housing Management Services Officer

1 month ago


Uxbridge, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Job Ref: Hillingdon RQ1245419**

**_An Enhanced DBS disclosure is listed as a requirement for this role_**

A Senior housing Management Services Officer is needed to take a leading role in the management of Anti-Social Behaviour and Domestic Abuse Case Work, working in conjunction with internal and external agencies to assess risk of victims of Domestic Abuse and implement safety measures and robust support package for victims.

You should have demonstrable experience of successfully managing a complex Domestic Abuse and ASB case load to a successful conclusion.

Ideally you will hold a level 4 and level 5 Housing Qualification or can evidence that you are currently working towards these qualifications.

**Key Responsibilities**:

- Proactively support improvement by providing advice on national and local changes in anti-social Behaviour and domestic abuse policy and changes to statutory duty.
- Provide effective and efficient management of an ASB and domestic abuse caseload across the managed housing stock including Colne Park across a range of secure and non-secure occupation arrangements.
- Maximise all opportunities for support to vulnerable tenants as part of managing and mitigating the risks of tenancy failure and impacting positively on unacceptable behaviours.
- Ensuring that breaches of tenancy are appropriately and proportionately responded to in the Council's capacity as a responsible social landlord.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

**Qualifications**:

- Hold a level 4 and level 5 Housing Qualification or can evidence that you are currently working towards these qualifications.
- Evidence of continuing professional development
- A good standard of education with English & Maths GCSE grade A-C or equivalent
- Hold a IDVA Qualification - desirable

**Skills & experience
**- Demonstrable experience of successfully managing a complex Domestic Abuse and ASB case load to a successful conclusion.
- Experience of Supervising staff and monitoring the quantitative and qualitative aspects of casework.
- Experience of Risk Assessing victims of Domestic Abuse using the Save Lives Framework.
- Experience of effectively managing a varied and complex caseload with a range of underlying vulnerabilities.
- Experience of identifying and effectively responding to the risk factors associated with tenancy failure on a one-to-one basis and as part of a collaborative approach.
- Experience of delivering creative solutions to secure engagement by vulnerable and socially excluded residents
- Proven ability to operate flexibly and successfully during periods of significant and rapid change internally and within the operating environment

Am **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please



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