Housing Charges Officer

3 weeks ago


Uxbridge, United Kingdom London Borough of Hillingdon Full time

About us

At Hillingdon we’re proud of our commitment of ‘Putting our residents first’, ensuring they’re at the heart of everything we do We want to attract talented individuals like yourself who share our aspirations for the borough and can support us to deliver exceptional services for Hillingdon.

With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, we’ve set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities.

Working at London’s second largest borough can be tough, particularly with government reforms, budget restrictions, and political attention – but it’s enough to keep us busy and ensures no two days are the same

What does a Housing Charges Officer do at Hillingdon?

We are looking to recruit a Housing Charges Officer within the recently restructured Housing Charges & Revenues Team which operates across our housing rents, service charge and major works invoicing functions. The role is central to ensuring that the income stream into our Housing Revenue Account is maximised and protected. Our Housing Charges Officers ensure the accurate, appropriate and timely application of all housing related charges to individual accounts and control all payment methods including Direct Debit and Standing orders. Working as part of a small team you will ensure the accurate maintenance of our Northgate data base which supports the reconciliation of all housing income including rents, service charges and TeleCareline charges. These charges and revenue streams are in the order of £1.5m per week and form one of a number of critical service functions within our Income group.


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