Vehicle Damage Assessor

2 weeks ago

Newhaven, United Kingdom A D Williams Full time

AD Williams is the UK’s 6th largest accident repair group. Employing over 270 colleagues, across 14 sites, repairing over 24,000 vehicles per year. Our mission is “Getting you back on the road - fast”.

We have exciting career opportunities from our apprenticeship programme through to our intention to promote from within wherever possible. We want to encourage passionate people to reach their potential in an enjoyable and supportive environment.

We offer competitive remuneration packages, including, an achievable bonus, a health cashback plan, a salary sacrifice pension scheme, cycle to work scheme and a discount scheme covering restaurants, grocery shopping, days out and much more.

**Main accountabilities**:

- Accurately and professionally assess a wide range of vehicles
- Calculate costings and the time required to complete all necessary repairs
- Creating estimates for vehicles that go through the Bodyshop using Audatex
- Liaising with Technicians (Panel/Paint/MET/SMART) and Site Managers
- Negotiate estimates and discuss claim related issues with engineers when required
- To identify opportunities for non-insurance related repairs
- To conduct mobile and drive by estimates
- Record all estimate / repair information on the Autoflow system
- Provide customers with estimates according to guidelines, including price and time
- Ensuring customer satisfaction scores are maintained
- Communicate with customers to provide repair information and an indication of completion time
- Compile all relevant information and complete supporting documentation
- Able to keep up to date with complex and technical product information
- Invoicing and assisting with administration
To assist other team members as and when required
- Monitor progress of the vehicle through the repair process

**Key skills**:

- ATA qualification desirable
- Audatex experience desirable
- Planning and organisational skills
- Customer service skills - experience of delivery high quality service to customers
- Team player
- Strong communication skills
- PC literate

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