Band 2 Clinic Administrator

3 weeks ago


Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
Band 2 Administration & Clerical - Clinic Administrator

We have 2 full time posts available
- 37.5 hours per week (each post is 3 days at 8-6, 1 day at 8-5.30 with one day off)
- 22,383

An exciting opportunity has arisen for a Band 2 Clinic Administrator to join the busy teams in Outpatients at Good Hope Hospital. The posts are to cover reception and book appointments for clinics.

**Main duties, tasks & skills required**:
We are looking for motivated, enthusiastic and experienced individuals with excellent communication skills to provide an efficient and professional service.

It is essential that you have the following,

1. Good General Education (e.g. GCSE English and Maths A-C), Business Administration level 2 or equivalent experience in a clerical environment

2. Experience of using IT systems working with a range of Microsoft office packages (e.g. Word, Excel and Outlook)

3. Experience of working in a busy office /customer care environment

4. Good communication /customer care skills both written and verbal

The post is at Good Hope Hospital but, the post holder may be required to work at Heartlands, Solihull Hospital or the Queen Elizabeth Hospital if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles.

Please contact Leanne Millar, Reception Manager, if you require further information, on 0121 424 7961.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/ IT skills
- Good organisation skills and ability to multitask
- Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills.
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites

**Desirable**:

- Ability to work under pressure and deal with stressful situations

**Disclosure and Barring Service Check**:



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