IT Helpdesk Assistant

3 weeks ago

Peterborough, United Kingdom Taylor Rose Full time

This role involves but is not limited to:
Responding to and prioritising support tickets logged through the helpdesk

Installing, configuring and maintaining computers, printers, photocopiers and telephones

Trouble shooting system and networking problems and diagnosing hardware or software faults.

Maintaining the IT infrastructure and supporting its administration

Reviewing the Helpdesk system to monitor tickets

Provide support and maintenance on all IT equipment

User setup and administration

Providing user support and training.

**Requirements**:
Helpdesk/IT knowledge

Ability to trouble shoot common hardware and software issues and find solutions

Ability to meet deadlines and adjust to changing priorities

Ability to quickly gain new skills and knowledge when faced with new challenges

Maintain composure in the face of heavy workload and constant interruptions

Ability to work independently as well as part of the Helpdesk Support team

Ability to work well under pressure

Excellent verbal and written communication

Company Core Values:
**Aspirations**:To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business

**Integrity**: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas

**Innovation**: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development

**Commitment**: Relationships for the long-term

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