UX Research Specialist

Karger Publishers is a worldwide publisher of scientific and medical content based in Basel, Switzerland. Connecting and advancing health sciences since 1890, Karger has been continuously evolving, keeping pace with the current developments and shifts in research and publishing. The publishing house is dedicated to serving the information needs of the scientific community, clinicians, and patients with publications of high-quality content and services in health sciences. Karger Publishers has 230 employees and is present in 15 countries around the globe.

For the Unit “Digital Experience” we are looking for a motivated person to join our increasingly agile organization as

UX Research Specialist (100%)

Focused on strategic goals and the needs of the various stakeholder groups, you will work with your team lead to develop concepts and measures for a consistent and distinctive customer experience at our digital touchpoints. In this diverse role, you will move between the areas of UX/CX, digital analytics and digital marketing. As part of cross-departmental projects, you will assume an important hub function within the company as well as with external service providers and partners.
- This multifaceted role includes:

- Carrying out user-centered projects and further development of digital products, functionalities and services
- Definition and implementation of qualitative and quantitative user research including interviews, questionnaires, focus groups, workshops, etc., evaluation, preparation and presentation of results
- Structuring and prioritizing user requirements while comparing them with business requirements. Derivation and development of recommendations for action, user stories and concepts
- Collaboration on company-wide digital analytics: data acquisition, data analysis and definition of target group-oriented dashboards / reports, implementation of ad-hoc analyses
- Close collaboration and coordination with marketing, innovation and IT teams
- Establishment of user-centered, agile topics, methodologies and procedures in the company (HCD, UX/CX, design thinking, MVP, prototyping, etc.)

**Qualifications and experience required**:

- Passion for UX/CX, HCD, usability, requirements engineering, interaction and service design, LowFi/ HiFi prototyping, user testing, etc.
- Independent, agile way of working and project management, structured approach, self-motivated with a strong "hands-on" mentality, challenging the status quo
- Creative, holistic customer-centric mindset, highly networked and analytical thinking and acting, interest in innovation-driving digital trends
- Strong organizational and communication skills, confident in dealing with stakeholders at all hierarchical levels
- Very good user knowledge of user testing and prototyping tools (Maze, Lyssna, Respondent, Adobe XD, Figma, POP, etc.)
- Very good user knowledge of digital analytics tools (Google Analytics, Google Tag Manager, Google Lookerstudio, Mouseflow, Hotjar, A/B testing tools)
- Understanding of IT systems and dependencies, good knowledge of web technology (HTML5, JS, CSS3, Progressive Web Apps, etc.)
- Successfully completed studies or comparable training and further education in the relevant topics and areas of responsibility
- Very good knowledge of German and English (business fluent in both languages)

**What we offer**:

- A work environment where personal development and responsibility are highly valued, professional development (LinkedIn Learning, etc.)
- A centrally located, modern office space that contributes to innovation and collaboration, very generous remote work
- Flexible working hours
- 40 working hours per week
- 5 weeks holiday
- Benefits of the Swiss social system (if based in Switzerland)

Schedule:

- Monday to Friday

**Experience**:

- UX Design: 5 years (preferred)

Work Location: Hybrid remote in Stonehouse